Care Connections Representative (Bilingual English/Spanish)

Molina Healthcare is looking for an experienced, compassionate, and bilingual (English/Spanish) Care Connections Representative to join our team and help ensure our members receive comprehensive, high-quality care. Our ideal candidate must have an excellent command of both English and Spanish, strong customer service and communication skills, and a deep understanding of healthcare terminology and procedures. If you are looking to make a real difference in people's lives, this could be the perfect opportunity for you!

Responsibilities:

1. Provide high-quality customer service to Molina Healthcare members.
2. Utilize excellent verbal and written communication skills in both English and Spanish while communicating with members.
3. Accurately answer member questions and provide relevant information on healthcare plans and services.
4. Analyze and resolve complex customer service issues.
5. Remain up-to-date on healthcare terminology and procedures to ensure members receive comprehensive care.
6. Establish and maintain strong customer relationships.
7. Document and track customer service inquiries and resolutions.
8. Participate in training programs to stay up-to-date on customer service techniques.
9. Ensure customer satisfaction by providing timely and accurate responses.

According to JobzMall, the average salary range for a Care Connections Representative (Bilingual English/Spanish) is $30,000 to $45,000 per year. Salaries may vary depending on the company, location, and experience.

Molina Healthcare is a managed care company headquartered in Long Beach, California, United States. The company provides health insurance to individuals through government programs such as Medicaid and Medicare.