Care Connections Representative

Are you a passionate customer service representative with a commitment to helping others? Molina Healthcare is looking for a Care Connections Representative to join our team in providing excellent customer service to our members!Our ideal candidate is someone who is an excellent communicator, has strong problem-solving skills, and is comfortable with multitasking. The Care Connections Representative will be responsible for assisting members with their questions and concerns, collaborating with other departments, and completing administrative tasks. We are looking for someone who is helpful, compassionate, and enthusiastic in helping our members to get the health care they need.To be successful in this role, the Care Connections Representative must possess:• At least one year of customer service experience• A high school diploma or GED• Knowledge of customer service principles and practices• Proficiency in Microsoft Office• Excellent communication and problem-solving skills• Ability to work in a fast-paced environmentIf you are a team player who is passionate about providing exceptional customer service, we want to hear from you! Join us in our mission to help our members navigate the healthcare system and get the best care possible.

Responsibilities:

1. Provide excellent customer service to Molina Healthcare members.
2. Assist members with their questions and concerns.
3. Collaborate with other departments to ensure customer satisfaction.
4. Complete administrative tasks as required.
5. Utilize problem-solving skills to resolve customer issues.
6. Maintain a helpful, compassionate, and enthusiastic attitude when interacting with members.
7. Remain up-to-date with customer service principles and practices.
8. Utilize Microsoft Office programs effectively.
9. Remain organized and efficient in a fast-paced environment.
10. Follow Molina Healthcare policies and procedures.

According to JobzMall, the average salary range for a Care Connections Representative in Long Beach, CA, USA is between $18.01 and $31.02 per hour. This range may vary depending on the experience of the individual and the company they are employed by.

Molina Healthcare is a managed care company headquartered in Long Beach, California, United States. The company provides health insurance to individuals through government programs such as Medicaid and Medicare.