Disputes Voice Coordinator

Welcome to Møller-Maersk, a global leader in the shipping and logistics industry. We are currently seeking a dynamic and driven individual to join our team as a Disputes Voice Coordinator. In this role, you will be responsible for coordinating and resolving disputes related to voice services across our global network. We are looking for someone with a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced and ever-changing environment. If you are passionate about problem-solving and have a keen eye for detail, we would love to hear from you. Join us in our mission to connect and simplify global trade.

1. Coordinate and manage all disputes related to voice services within the global network of Møller-Maersk.
2. Resolve customer complaints and disputes in a timely and effective manner.
3. Analyze and investigate the root cause of disputes and develop solutions to prevent future occurrences.
4. Collaborate with internal teams and external stakeholders to gather information and evidence to support dispute resolution.
5. Communicate with customers, vendors, and other parties involved in disputes to gather information and provide updates on the progress of resolutions.
6. Develop and maintain standard operating procedures for handling disputes to ensure consistency and efficiency.
7. Monitor and track dispute trends to identify areas for improvement and implement corrective actions.
8. Provide regular reports and updates on dispute trends, resolutions, and any potential risks to management.
9. Train and support team members on dispute resolution processes and procedures.
10. Stay updated on industry trends and regulations related to voice services to ensure compliance and best practices.
11. Continuously strive to improve the dispute resolution process and make recommendations for enhancements.
12. Collaborate with cross-functional teams to implement process improvements and create a seamless customer experience.
13. Maintain a positive and professional attitude while handling sensitive and complex disputes.
14. Prioritize and manage multiple disputes simultaneously while meeting strict deadlines.
15. Uphold the company's values and ensure all dispute resolutions align with company policies and regulations.

According to JobzMall, the average salary range for a Disputes Voice Coordinator in Philippines is between PHP 20,000 to PHP 25,000 per month. However, this may vary depending on factors such as the company, location, and level of experience. Some companies may offer higher salaries or additional benefits such as bonuses or incentives. It is also important to note that salaries may be higher in major cities like Manila compared to smaller cities or provinces.

A.P. Møller – Mærsk A/S, also known as simply Maersk, is a Danish business conglomerate with activities in the transport, logistics and energy sectors. Maersk has been the largest container ship and supply vessel operator in the world since 1996.