Microsoft

Support Escalation Engineer - Azure Linux Support

Microsoft
Microsoft Way, Redmond, WA 98052, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering. Responsible for the customer support experience with Microsoft. Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming). Identify cases that require escalation (either technically or strategically). Create and maintain incident management requests to product group or engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience. Provide ramp activities, knowledge sharing, technical coaching and mentoring. Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions).

Where is this job?
This job is located at Microsoft Way, Redmond, WA 98052, USA
Job Qualifications

  • 5+ years technical support experience administering Linux (boot process, file systems, network device and protocol configuration)

  • Linux Certifications

  • Microsoft Technology Certifications.

  • Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)

  • Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP Operating System/Virtualization

  • Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred

Required Skills

  • VMWare

  • Hyper-V

  • Time Management Skills

  • Kubernetes/OpenShift

  • Operating System/Virtualization or Networking

  • LAMP (Linux, Apache, MySQL, PhP or Python)

Soft Skills

  • Driven and self-motivated

  • Prioritizing skills

  • Multitasking Skills

  • Adaptability

  • Problem Solving Skills

  • Detail Oriented and Organized

  • Process Oriented

  • Verbal and Written Communication

Compensation

According to JobzMall, the average salary range for a Support Escalation Engineer - Azure Linux Support in Microsoft Way, Redmond, WA 98052, USA is approximately $86,000 - $101,000 per year. This range is based on data from salary surveys and job postings.

Additional Information
Microsoft is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 21st, 2022
Apply BeforeAugust 19th, 2025
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About Microsoft

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

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