HR Case Manager
You will own employee cases associated to the employee lifecycle. These cases will require you to engage with employees, managers, different stakeholders through completion. You provide consulting services to managers and employees on HR programs, processes, and initiatives. You also engage with our HR Consulting and HR partner teams to influence decisions related to HR programs. Designs and implements processes in partnership with HR Services Architect in alignment with Microsoft HR policy, E2E flow description, tool, and consultative capability assets. You drive the execution and implementation of HR programs, and you serve as a liaison to collaborate with the Center of Excellence (COE) and a business, region, or geography.
You conduct cross-functional data analysis, identify trends and escalated risks/concerns, and develop recommendations. You understand and apply Microsoft values and current HR policies regarding managed projects and programs (e.g., leave and retirement, terminations, offboarding); you advise employees and managers on compliance to policies and procedures.
5+ years experience in HR, Customer Support, or related field
Proven experience in managing complex HR processes, being able to problem solve and think of scalable solutions
Knowledge of and ability to adhere to and update Human Resources policies, procedures, and practices.
Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
Time Management Skills
Risk assessment and management
Data Analysis and Presentation
Verbal communication
Driven and self-motivated
written communication
Adaptability
Problem Solving Skills
Detail oriented and highly organized
Multi tasker
According to JobzMall, the average salary range for a HR Case Manager in Microsoft Way, Redmond, WA 98052, USA is between $45,000 and $67,000 per year. Salaries can vary depending on experience, job title, location, and other factors.
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