
Azure Customer Engineer - Commerce Support
The Azure Cloud Engineer (ACE) is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft Azure platform. A commerce focused Engineer is knowledgeable in Microsoft Azure services, technologies, offerings and the Azure billing platform. The successful ACE has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone and email; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Microsoft Azure architecture and offerings to provide customer resolution and proactive customer recommendations; has excellent communication skills and is fluent in English; writes excellent case documentation; and is able to handle challenging and politically-sensitive customer situations.
1-3 years of Technical Support experience including experience in a customer facing or customer technical / billing support role
Passion for technology and customer support
Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
Familiarity with Azure and/or compete cloud products
Troubleshooting skills
Great time management
Logical and critical thinking
Process Improvement
Driven and self-motivated
Problem-Solving
Flexibility/Adaptability
Detail oriented and highly organized
Verbal and Written Communication
According to JobzMall, the average salary range for a Azure Customer Engineer - Commerce Support in 12012 Sunset Hills Rd, Reston, VA 20190, USA is between $50,000 and $90,000 per year. This salary range is based on the current job postings on JobzMall and the experience and qualifications of the applicants.
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