Microsoft

Azure Customer Engineer - Commerce Support

Microsoft

12012 Sunset Hills Rd, Reston, VA 20190, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Azure Cloud Engineer (ACE) is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft Azure platform. A commerce focused Engineer is knowledgeable in Microsoft Azure services, technologies, offerings and the Azure billing platform. The successful ACE has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone and email; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Microsoft Azure architecture and offerings to provide customer resolution and proactive customer recommendations; has excellent communication skills and is fluent in English; writes excellent case documentation; and is able to handle challenging and politically-sensitive customer situations.

Where is this job?
This job is located at 12012 Sunset Hills Rd, Reston, VA 20190, USA
Job Qualifications
  • 1-3 years of Technical Support experience including experience in a customer facing or customer technical / billing support role

  • Passion for technology and customer support

  • Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.

  • Familiarity with Azure and/or compete cloud products

Required Skills
  • Troubleshooting skills

  • Great time management

  • Logical and critical thinking

Soft Skills
  • Process Improvement

  • Driven and self-motivated

  • Problem-Solving

  • Flexibility/Adaptability

  • Detail oriented and highly organized

  • Verbal and Written Communication

Compensation

According to JobzMall, the average salary range for a Azure Customer Engineer - Commerce Support in 12012 Sunset Hills Rd, Reston, VA 20190, USA is between $50,000 and $90,000 per year. This salary range is based on the current job postings on JobzMall and the experience and qualifications of the applicants.

Additional Information
Microsoft is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 11th, 2022
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About Microsoft

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

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