IT Software Support Engineer

Welcome to Micron Technology, where we are dedicated to pushing the boundaries of technology and innovation. We are currently seeking an experienced IT Software Support Engineer to join our dynamic team. As a Software Support Engineer, you will play a crucial role in providing technical support to our internal software users, ensuring the smooth operation of our software systems. If you are a problem-solver with a passion for technology, strong communication skills, and the ability to work in a fast-paced environment, we want to hear from you. Join us at Micron Technology and be a part of shaping the future of technology.

1. Provide technical support to internal software users, including troubleshooting and resolving software issues in a timely manner.
2. Collaborate with cross-functional teams to identify and implement solutions for software problems.
3. Monitor software systems and proactively identify potential issues, taking necessary steps to prevent disruptions.
4. Train and educate users on software functionality and best practices.
5. Document and maintain accurate records of software issues and resolutions.
6. Communicate effectively with users, providing timely updates and solutions to their inquiries and concerns.
7. Stay up-to-date with industry trends and advancements in technology to continuously improve software support services.
8. Participate in software testing and provide feedback to developers for system improvements.
9. Adhere to company policies and procedures, ensuring the security and confidentiality of sensitive information.
10. Collaborate with software vendors and third-party support teams to resolve complex software issues.
11. Work in a fast-paced environment, managing multiple tasks and priorities effectively and meeting tight deadlines.
12. Continuously strive for process improvement and efficiency in software support services.
13. Maintain a positive and professional attitude while representing Micron Technology to internal users and external partners.
14. Proactively identify opportunities to improve software systems and processes, making recommendations for enhancements.
15. Act as a subject matter expert for software systems, providing guidance and support to team members.

According to JobzMall, the average salary range for a IT Software Support Engineer in Boise, ID, USA is $60,000-$75,000 per year. This can vary depending on the specific company, experience level, and additional skills or certifications.

Micron Technology, Inc. is an American producer of computer memory and computer data storage including dynamic random-access memory, flash memory, and USB flash drives. It is headquartered in Boise, Idaho. Its consumer products are marketed under the brands Crucial and Ballistix.