
Managed Account Platform Support Representative
As Managed Account Platform Support Representative, you will be working in an inbound contact center supporting our Merrill Lynch Branch Office partners with resolving inquiries from internal partners regarding the enrollment, maintenance, and termination of accounts in the Investment Advisory Program. Resolves inquiries via the Merrill Lynch Service Network from internal partners regarding the enrollment, maintenance, and termination of accounts in the Investment Advisory Program. Provide navigational and tutorial support for Branch Offices. Maintain an awareness of Investment Advisory Program platform changes, enhancements and requirements. Build sustainable relationships through interaction with various branch and home office partners to deliver multi-faceted solutions.
Proven experience verbally delivering complex information clearly, concisely and understandable to the client/recipient
Must have experience gathering, absorbing and using facts/information to make effective and timely decisions
Time Management
MS Excel
MS Word
MS PowerPoint
Proofreading skills
Editing skills
Record Keeping Skills
Verbal communication
written communication
Adaptability
Detail Oriented and Organized
Result Driven
Multi-tasker
According to JobzMall, the average salary range for a Managed Account Platform Support Representative in 4800 E Deer Lake Dr, Jacksonville, FL 32246, USA is between $33,000 and $44,000 per year. The exact salary will depend on the employer, the qualifications of the individual, and the exact job responsibilities.
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Merrill, previously Merrill Lynch, is an American investing and wealth management division under the auspices of Bank of America. Along with BofA Securities, the investment banking arm, both firms engage in prime brokerage and security dealings.

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