Patient Experience Liaison

Meritus Health is looking for an experienced and passionate Patient Experience Liaison to join our team of healthcare professionals. Our ideal candidate is a people-oriented individual with excellent communication and customer service skills who is driven to provide a seamless and positive patient experience.The Patient Experience Liaison will be responsible for improving patient satisfaction, ensuring the healthcare team provides quality care and services, and increasing patient loyalty. This position requires strong interpersonal, problem-solving, and organizational skills, as well as the ability to work independently while collaborating with multiple departments. The ideal candidate will have a minimum of two years' experience in a healthcare setting, with knowledge of healthcare services, insurance, and billing procedures. If you are a compassionate and dedicated professional looking to make a meaningful impact on our patients' lives, we encourage you to apply.

Responsibilities:

1. Oversee patient satisfaction and provide exceptional customer service to patients.
2. Monitor patient feedback and take measures to ensure a seamless and positive patient experience.
3. Collaborate with multiple departments to increase patient loyalty.
4. Develop and implement strategies to improve patient satisfaction.
5. Monitor healthcare team performance and ensure quality care and services.
6. Liaise with insurance companies and billing departments to ensure accurate and timely payments.
7. Provide guidance to patients regarding healthcare services, insurance, and billing.
8. Maintain up-to-date knowledge of healthcare regulations, policies, and procedures.
9. Analyze trends, identify opportunities for improvement, and recommend process changes.
10. Create and maintain reports for management review.

According to JobzMall, the average salary range for a Patient Experience Liaison in Hagerstown, MD, USA is $31,000 - $46,000 per year. This salary range depends on a variety of factors, such as the number of years of experience, level of education, and the company or organization for which the individual works.

Meritus Medical Center, the health system’s flagship facility, is a Magnet® Recognized and Joint Commission accredited 256-bed community and teaching hospital that serves as the clinical training site for western Maryland’s only family medicine residency program. Originally named Washington County Hospital, the hospital relocated in 2010 and is known for cancer care, inpatient rehabilitation, cardiac care, a Level III trauma center and emergency department, a Level II special care nursery and women’s and children services.