Outpatient Office Secretary

Welcome to Meritus Health, where we strive to provide high-quality healthcare services to our community. We are currently seeking a skilled and organized individual to join our team as an Outpatient Office Secretary at our outpatient office. As an Outpatient Office Secretary, you will play a crucial role in ensuring the smooth and efficient operation of our office. We are looking for a detail-oriented individual with exceptional communication and customer service skills. If you have a passion for helping others and are looking for a fulfilling career in the healthcare industry, we encourage you to apply. Read on to learn more about the qualifications and responsibilities of this role.

1. Greet and welcome patients and visitors to the outpatient office with a friendly and professional demeanor.
2. Answer phone calls and respond to inquiries or direct calls to the appropriate staff member.
3. Schedule and confirm appointments for patients, ensuring accuracy and timeliness.
4. Maintain patient records and ensure all information is up-to-date and accurate.
5. Collect and process patient payments, including insurance information and co-pays.
6. Communicate with insurance companies to verify coverage and obtain necessary authorizations.
7. Assist with maintaining inventory and ordering office supplies as needed.
8. Coordinate with healthcare providers to ensure efficient patient care.
9. Handle and resolve patient complaints or concerns in a timely and professional manner.
10. Maintain confidentiality and adhere to all HIPAA regulations.
11. Perform general office tasks such as filing, faxing, and scanning documents.
12. Provide administrative support to healthcare providers as needed.
13. Collaborate with other team members to ensure a positive and cohesive work environment.
14. Attend training and meetings to stay updated on office policies and procedures.
15. Uphold the mission and values of Meritus Health while representing the organization to patients and visitors.

According to JobzMall, the average salary range for a Outpatient Office Secretary in Hagerstown, MD 21742, USA is $38,000 - $45,000 per year. This may vary depending on factors such as experience, qualifications, and the specific company or healthcare facility that the secretary is employed by.

Meritus Medical Center, the health system’s flagship facility, is a Magnet® Recognized and Joint Commission accredited 256-bed community and teaching hospital that serves as the clinical training site for western Maryland’s only family medicine residency program. Originally named Washington County Hospital, the hospital relocated in 2010 and is known for cancer care, inpatient rehabilitation, cardiac care, a Level III trauma center and emergency department, a Level II special care nursery and women’s and children services.