Referral Specialist

Are you looking to make a real difference in people's lives as a Referral Specialist at MercyOne? If so, this is the perfect opportunity for you! We are seeking a highly motivated and organized individual to join our team and provide exceptional customer service. The successful candidate will have excellent communication skills, the ability to multi-task, and a passion for helping others.The Referral Specialist is responsible for helping patients access the services they need in order to receive the best care. This role requires a high level of customer service and an understanding of the referral process. The successful candidate will be a quick learner and have a strong attention to detail.The ideal candidate must possess a high school diploma or equivalent, previous customer service experience, strong computer skills, and a basic understanding of medical terminology. Previous experience in a healthcare setting or in a call center environment is preferred.

Responsibilities:

1. Manage incoming patient referrals and assist with the referral process.
2. Act as a liaison between patients and healthcare providers to ensure the highest quality of care.
3. Ensure accurate and timely data entry of patient information.
4. Provide exceptional customer service in a compassionate and empathetic manner.
5. Respond to patient inquiries, resolve issues, and provide support.
6. Utilize problem-solving skills and critical thinking to resolve customer issues.
7. Stay up-to-date on healthcare policies and procedures.
8. Maintain a professional and positive attitude at all times.
9. Track and document patient progress and outcomes.
10. Ensure all HIPAA regulations and confidentiality requirements are met.

According to JobzMall, the average salary range for a Referral Specialist in Des Moines, IA, USA is between $35,000 and $45,000 per year. The salary can vary depending on experience, qualifications, and the company for which the Referral Specialist is working.

MercyOne is a system of hospitals, clinics, and health care facilities in the U.S. states of Iowa, Nebraska and surrounding communities. It is run under a joint operating agreement between Catholic Health Initiatives and Trinity Health.