Ensures equitable settlement of damages and maintains good customer service and shop relations. Reviews DMV reports and identifies the correct transfer of ownership documents to send to the registered owner. Negotiates storage fees with body shops and tow yards. Responds to written correspondence in a timely and efficient manner. Maintains log books and diaries to assist in reports and efficiency. Researches actual cash value of vehicles by gathering and analyzing current market information to reach a settlement for total losses due to theft and collision, etc. Stay updated on current vehicle values, changes in the industry and market and in Company policy and procedures. Identifies irregularities such as vehicles with salvage titles, grey market vehicles, custom/modified vehicles and prior damage to determine their true market value. Contacts adjusters to confirm coverage and obtain approval to settle the property damage.
Insurance Adjuster's license may be required in applicable states
6 months of department related experience
Customer Service skills
Record Keeping Skills
Time Management Skills
settlement skills
Verbal communication
Detail Oriented
Prioritizing skills
written communication
Self-Driven
Adaptability
Problem-Solving
Multi tasker
According to JobzMall, the average salary range for a Appraisal Specialist is typically between $36,886 and $72,282. This range will depend on factors such as location, experience, and the type of employer.
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Mercury General Corporation is a multiple-line insurance organization offering personal automobile, homeowners, renters and business insurance. Founded in 1961 and headquartered in Los Angeles, Mercury has assets in excess of $4 billion, employs 4,500 people and has more than 8,000 independent agents in 11 states.

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