Senior Product Support Engineer

Are you a problem-solver who thrives in a fast-paced environment? Do you have a passion for helping others and a strong technical background? If so, we have an exciting opportunity for you to join our team as a Senior Product Support Engineer at Medtronic.In this role, you will be responsible for providing technical support to our customers and internal teams for our medical devices and equipment. You will use your expertise to troubleshoot and resolve complex issues, train and mentor junior engineers, and collaborate with cross-functional teams to improve our products and processes.To succeed in this role, you must have a Bachelor's degree in Engineering or a related field, at least 5 years of experience in product support or a similar role, and strong knowledge of medical devices and equipment. Excellent communication and problem-solving skills are a must, along with the ability to work independently and in a team environment.If you are looking for a challenging and rewarding career where you can make a difference in the lives of others, apply now to become a Senior Product Support Engineer at Medtronic.

1. Provide technical support to customers and internal teams for Medtronic's medical devices and equipment.
2. Troubleshoot and resolve complex technical issues related to our products.
3. Train and mentor junior engineers in product support processes and procedures.
4. Collaborate with cross-functional teams to identify and implement improvements to our products and processes.
5. Utilize your strong technical background to analyze and interpret product data and provide recommendations for improvements.
6. Communicate effectively with customers and internal teams to ensure timely and accurate resolution of product issues.
7. Stay up-to-date with industry trends and advancements in medical device technology to continuously improve product support services.
8. Maintain accurate and detailed records of customer interactions and technical support provided.
9. Participate in product testing and validation activities to ensure high-quality and reliable products.
10. Work independently and in a team environment to meet deadlines and achieve departmental goals.
11. Adhere to company policies and procedures, including safety and compliance regulations.
12. Use critical thinking and problem-solving skills to proactively identify and resolve potential product issues.
13. Collaborate with product development teams to provide feedback and suggestions for product design improvements based on customer feedback.
14. Represent Medtronic in a professional and knowledgeable manner at customer meetings, conferences, and other events.
15. Continuously seek opportunities for personal and professional development to enhance knowledge and skills in product support and medical device technology.

According to JobzMall, the average salary range for a Senior Product Support Engineer in Mounds View, MN 55112, USA is $100,000-$150,000 per year. This can vary depending on the specific company, years of experience, and skills of the individual.

Medtronic plc is the world's largest medical device company that generates the majority of its sales and profits from the US healthcare system and is headquartered on the island of Ireland.