Senior Order-To-Delivery Representative

Are you a highly organized and detail-oriented individual with a passion for customer service? Are you looking for a challenging and rewarding opportunity in the medical device industry? Look no further, as Medtronic is seeking a Senior Order-To-Delivery Representative to join our team.As a Senior Order-To-Delivery Representative at Medtronic, you will play a crucial role in ensuring the timely and accurate delivery of our life-saving medical products to our customers. You will be responsible for managing the order-to-delivery process, from receiving customer orders to coordinating with various departments to ensure on-time delivery.To excel in this role, we are looking for candidates who have a Bachelor's degree in business or a related field, a minimum of 3-5 years of experience in order management or customer service, and strong communication and problem-solving skills. Additionally, experience in the medical device industry and knowledge of SAP or other order management systems is preferred.If you are a self-motivated and customer-focused individual with a keen eye for detail, we encourage you to apply for this exciting opportunity at Medtronic. Join us in our mission to improve the lives of patients around the world through innovative medical solutions.

1. Manage the order-to-delivery process for Medtronic's medical products, ensuring timely and accurate delivery to customers.
2. Receive and process customer orders, ensuring accuracy and completeness of information.
3. Coordinate with various departments, including production, shipping, and sales, to ensure on-time delivery of orders.
4. Monitor order status and proactively communicate any potential delays or issues to customers.
5. Maintain accurate and up-to-date records of all orders and their status.
6. Respond to customer inquiries and resolve any issues or concerns related to order status or delivery.
7. Collaborate with the sales team to understand customer needs and provide exceptional customer service.
8. Proactively identify opportunities for process improvements and make recommendations to enhance efficiency and customer satisfaction.
9. Stay up-to-date with industry trends and regulations related to medical device order management.
10. Mentor and train junior order-to-delivery representatives to ensure a high level of performance and customer service.
11. Utilize SAP or other order management systems to accurately track and manage orders.
12. Collaborate with cross-functional teams to support new product launches and promotions.
13. Ensure compliance with all company policies and procedures, as well as industry regulations.
14. Represent Medtronic in a professional and positive manner at all times.
15. Continuously strive to meet or exceed performance targets and metrics, such as on-time delivery and customer satisfaction.

According to JobzMall, the average salary range for a Senior Order-To-Delivery Representative in Heerlen, Netherlands is €45,000-€60,000 per year. This may vary depending on the specific company, experience level, and industry.

Medtronic plc is the world's largest medical device company that generates the majority of its sales and profits from the US healthcare system and is headquartered on the island of Ireland.