Senior Customer Service Representative with Dutch language
We are seeking a dedicated and dynamic Senior Customer Service Representative with fluency in Dutch language to join our team at Medtronic. As a global leader in medical technology, we are committed to providing exceptional customer service to our clients and patients. In this role, you will have the opportunity to use your language skills and expertise in customer service to support our Dutch-speaking customers. If you are a driven individual with a passion for helping others and a strong background in customer service, we encourage you to apply for this exciting position.
- Provide exceptional customer service to Dutch-speaking clients and patients.
- Utilize fluency in Dutch language to effectively communicate with customers.
- Handle and resolve customer inquiries, complaints, and issues in a timely and professional manner.
- Build strong relationships with customers through proactive communication and personalized service.
- Maintain a high level of product and industry knowledge to accurately and confidently assist customers.
- Collaborate with cross-functional teams to ensure the highest level of customer satisfaction.
- Identify and escalate potential customer issues or trends to management for resolution.
- Meet and exceed performance targets for customer service metrics, such as response time and customer satisfaction.
- Participate in ongoing training and development to continuously improve customer service skills.
- Act as a brand ambassador for Medtronic by promoting and upholding the company's values and standards.
- Contribute to a positive and supportive team environment.
- Take ownership of customer inquiries and follow through to resolution.
- Adhere to company policies and procedures while maintaining a high level of professionalism.
Fluency In Dutch Language: As A Senior Customer Service Representative With Dutch Language, One Of The Most Important Qualifications Is Fluency In The Dutch Language. This Includes Excellent Verbal And Written Communication Skills To Effectively Assist Dutch-Speaking Customers.
Previous Customer Service Experience: To Be A Successful Senior Customer Service Representative, Previous Experience In A Customer Service Role Is Essential. This Includes A Strong Understanding Of Customer Service Principles, As Well As Experience Handling Customer Inquiries And Resolving Issues.
Knowledge Of Medtronic Products: Since Medtronic Is A Medical Technology Company, It Is Important For A Senior Customer Service Representative To Have A Deep Understanding Of The Company's Products And Services. This Will Allow Them To Provide Accurate And Helpful Information To Customers.
Strong Problem-Solving Skills: As A Senior Customer Service Representative, It Is Crucial To Have Strong Problem-Solving Skills To Effectively Handle Customer Inquiries And Complaints. This Includes The Ability To Think Quickly On Their Feet, Identify Customer Needs, And Offer Appropriate Solutions.
Excellent Interpersonal Skills: Interacting With Customers Requires Excellent Interpersonal Skills, Especially In A Senior Role. A Senior Customer Service Representative Must Have The Ability To Build Rapport With Customers, Work Well In A Team, And Handle Difficult Situations With Professionalism And Empathy.
Communication
Time Management
Multitasking
Interpersonal skills
Attention to detail
Conflict Resolution
Problem-Solving
Adaptability
customer-oriented
Technical Knowledge
Language Fluency
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Customer Service Representative with Dutch language in Heerlen, Netherlands is €30,000 - €40,000 per year. However, this can vary depending on the specific company, job responsibilities, and individual qualifications and experience. It is always best to research and negotiate salary expectations directly with potential employers.
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Medtronic plc is the world's largest medical device company that generates the majority of its sales and profits from the US healthcare system and is headquartered on the island of Ireland.
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