Global Support Engineer II - Surgical Robotics

Are you a passionate and experienced engineer looking for a challenging and rewarding career opportunity? Look no further than Medtronic's Global Support Engineer II - Surgical Robotics position! As a member of our team, you will have the opportunity to utilize your technical expertise and problem-solving skills to support the design, development, and maintenance of cutting-edge surgical robotics technology. In this role, you will play a critical part in providing global support to our customers, ensuring the safe and effective use of our products. We are seeking a highly motivated individual with a strong background in engineering, exceptional communication skills, and a desire to make a positive impact in the healthcare industry. If you are ready to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity.

1. Provide technical expertise and support for the design, development, and maintenance of surgical robotics technology.
2. Troubleshoot and resolve technical issues related to the use of our products by customers.
3. Collaborate with cross-functional teams to develop and implement solutions for customer needs.
4. Communicate effectively with customers and internal teams to provide timely and accurate support.
5. Ensure compliance with regulatory standards and guidelines.
6. Conduct product trainings and demonstrations for customers.
7. Continuously monitor and analyze product performance data to identify areas for improvement.
8. Participate in product testing and validation processes.
9. Stay updated on industry trends and advancements in surgical robotics technology.
10. Represent the company and its products at conferences and events.
11. Contribute to the development and improvement of support processes and procedures.
12. Provide guidance and support to junior engineers on the team.
13. Maintain documentation and records related to customer interactions and technical support provided.
14. Proactively identify potential issues and provide recommendations for preventative measures.
15. Act as a customer advocate within the company to ensure their needs are met.

According to JobzMall, the average salary range for a Global Support Engineer II - Surgical Robotics in Atlanta, GA, USA is $80,000 to $120,000 per year. This may vary depending on the specific company, experience level, and other factors such as bonuses and benefits.

Medtronic plc is the world's largest medical device company that generates the majority of its sales and profits from the US healthcare system and is headquartered on the island of Ireland.