Global Support Engineer II - Surgical Robotics

Welcome to the forefront of medical technology. As a Global Support Engineer II for Surgical Robotics at Medtronic, you will play a crucial role in providing technical support for our revolutionary surgical systems. Your expertise and dedication will help ensure that our products continue to advance the field of medicine and improve patient outcomes worldwide. We are seeking a highly skilled and passionate individual with a strong background in engineering and a deep understanding of surgical procedures. If you are driven by innovation and thrive in a fast-paced environment, we invite you to join our team and make a meaningful impact on the future of healthcare.

1. Provide technical support for surgical robotics systems to customers globally.
2. Troubleshoot and resolve technical issues related to surgical robotics systems.
3. Collaborate with cross-functional teams to identify and implement solutions for complex technical problems.
4. Develop and maintain strong relationships with customers to ensure their needs are met and issues are addressed in a timely manner.
5. Utilize knowledge of engineering principles and surgical procedures to provide expert guidance and support to customers.
6. Stay updated on the latest advancements in medical technology and surgical procedures to continuously improve product support.
7. Conduct training sessions for customers on the proper use and maintenance of surgical robotics systems.
8. Create and maintain technical documentation and resources for internal and external use.
9. Participate in product testing and provide feedback to improve product performance and reliability.
10. Prioritize and manage multiple tasks and projects effectively in a fast-paced environment.
11. Act as a technical advisor and liaison between customers and internal teams to ensure the highest level of customer satisfaction.
12. Adhere to all company policies and procedures, including regulatory and compliance requirements.
13. Continuously seek opportunities for process improvement and contribute to the development of new initiatives within the support team.

According to JobzMall, the average salary range for a Global Support Engineer II - Surgical Robotics in Charlotte, NC, USA is $89,000 - $119,000 per year. This will vary depending on the individual's experience, education, and the specific company they are working for. Additionally, factors such as bonuses, benefits, and location can also impact the overall salary package. It is best to research the specific company and job offer to get a more accurate salary range.

Medtronic plc is the world's largest medical device company that generates the majority of its sales and profits from the US healthcare system and is headquartered on the island of Ireland.