Global Support Engineer II - Surgical Robotics

Welcome to Medtronic, a global leader in medical technology and innovation. We are currently seeking a highly skilled and motivated Global Support Engineer II to join our Surgical Robotics team. As a member of this team, you will have the opportunity to use your expertise to support our cutting-edge surgical robotics products and make a meaningful impact on the lives of patients around the world. We are looking for a driven individual with a strong technical background, excellent problem-solving skills, and a passion for improving healthcare. If you are ready to take on a challenging and rewarding role, read on to learn more about the qualifications and responsibilities for this position.

1. Provide technical support to customers: Respond to inquiries and troubleshoot issues related to our surgical robotics products, including hardware, software, and integration with other systems.
2. Conduct product installations and upgrades: Work closely with the sales and implementation teams to ensure successful installation and integration of our products in various healthcare facilities.
3. Diagnose and resolve technical issues: Utilize your strong technical background and problem-solving skills to quickly identify and resolve technical issues, either remotely or on-site.
4. Collaborate with cross-functional teams: Work closely with engineering, quality, and regulatory teams to provide feedback on customer needs and contribute to product improvements.
5. Train customers on product use: Conduct training sessions for healthcare professionals on how to use our surgical robotics products effectively and efficiently.
6. Monitor and analyze product performance: Use data and analytics to monitor product performance and identify areas for improvement.
7. Develop and maintain technical documentation: Create and maintain technical documentation, including user manuals, troubleshooting guides, and FAQs, to provide support to customers and internal teams.
8. Participate in product development and testing: Collaborate with the engineering team to provide feedback and insights during the product development process. Conduct testing and provide feedback on product functionality and usability.
9. Stay updated on industry trends and advancements: Keep up-to-date on the latest developments and advancements in the medical technology industry, specifically in the field of surgical robotics.
10. Adhere to company policies and procedures: Ensure compliance with company policies and procedures, including regulatory and quality standards, to maintain the highest level of product quality and customer satisfaction.

According to JobzMall, the average salary range for a Global Support Engineer II - Surgical Robotics in Los Angeles, CA, USA is between $120,000 and $150,000 per year. This salary range can vary depending on factors such as level of experience, specific job responsibilities, and the employer's industry and location.

Medtronic plc is the world's largest medical device company that generates the majority of its sales and profits from the US healthcare system and is headquartered on the island of Ireland.