Global Support Engineer II - Surgical Robotics

Are you passionate about using technology to improve patient outcomes and revolutionize the healthcare industry? Do you thrive in a fast-paced, global environment where you can make a direct impact on the success of a leading medical technology company? If so, Medtronic has an exciting opportunity for you as a Global Support Engineer II for Surgical Robotics.As a member of our Surgical Robotics team, you will play a critical role in ensuring the successful implementation and support of our cutting-edge robotic surgical systems around the world. Your technical expertise, problem-solving skills, and ability to build strong relationships with customers and cross-functional teams will be instrumental in driving the growth and success of our business.To excel in this role, you will need a Bachelor's degree in engineering or a related field, along with a minimum of 3 years of experience in technical support for medical devices. Additionally, we are seeking a self-motivated and customer-focused individual with excellent communication and project management skills. Join us and be part of a dynamic team that is changing the face of modern medicine.

1. Provide technical support for Medtronic's surgical robotics systems to ensure successful implementation and customer satisfaction.
2. Utilize your technical expertise to troubleshoot and resolve complex technical issues related to our robotic surgical systems.
3. Collaborate with cross-functional teams to continuously improve and enhance the performance and functionality of our products.
4. Build and maintain strong relationships with customers to understand their needs and provide effective solutions.
5. Conduct on-site visits and demonstrations to support product installations and trainings.
6. Communicate effectively with customers, sales teams, and internal stakeholders to provide timely and accurate updates on technical issues and solutions.
7. Act as a subject matter expert for our surgical robotics systems, providing guidance and support to internal teams and customers.
8. Participate in the development and testing of new products and features, providing valuable feedback and insights.
9. Manage multiple projects simultaneously and prioritize tasks to meet deadlines and customer needs.
10. Stay current with industry trends and advancements in surgical robotics technology to provide innovative solutions and maintain a competitive edge for Medtronic.

According to JobzMall, the average salary range for a Global Support Engineer II - Surgical Robotics in Seattle, WA, USA is $100,000-$130,000 per year. However, salaries can vary depending on factors such as education, experience, and company size. Some companies may also offer additional benefits and bonuses, which can impact the overall salary range.

Medtronic plc is the world's largest medical device company that generates the majority of its sales and profits from the US healthcare system and is headquartered on the island of Ireland.