Global Support Engineer

Welcome to Medtronic – a global leader in medical technology and solutions that improve the lives of millions of people around the world. We are seeking a highly skilled and passionate Global Support Engineer to join our team and play a key role in providing technical support to our customers worldwide. As a Global Support Engineer, you will have the opportunity to work with cutting-edge medical devices and collaborate with a diverse team of professionals to ensure the highest level of customer satisfaction. If you have a strong background in engineering, excellent problem-solving skills, and a drive to make a difference in the healthcare industry, we want to hear from you!

1. Provide technical support to Medtronic customers worldwide, including troubleshooting product issues, answering questions, and resolving technical inquiries.
2. Collaborate with cross-functional teams, including sales, marketing, and R&D, to identify and address customer needs and concerns.
3. Develop and maintain a deep understanding of Medtronic products, including their features, capabilities, and uses, to effectively support customers.
4. Utilize various communication channels, such as phone, email, and chat, to promptly and efficiently respond to customer inquiries and requests.
5. Document all customer interactions and resolutions in a clear and organized manner using Medtronic's internal systems.
6. Proactively monitor customer feedback and trends to identify potential product issues and work with the appropriate teams to implement solutions.
7. Stay up-to-date on industry trends and advancements in medical technology to continuously improve technical knowledge and expertise.
8. Participate in training and development opportunities to further enhance technical skills and knowledge.
9. Travel to customer sites as needed to provide on-site technical support and training.
10. Adhere to Medtronic's quality and compliance standards and processes to ensure the highest level of customer satisfaction and regulatory compliance.

According to JobzMall, the average salary range for a Global Support Engineer in North Haven, CT 06473, USA is $75,000 - $95,000 per year. However, the salary may vary depending on the specific company, experience level, and other factors.

Medtronic plc is the world's largest medical device company that generates the majority of its sales and profits from the US healthcare system and is headquartered on the island of Ireland.