Field Services Representative

Welcome to Medtronic, where we are dedicated to improving the lives of people around the world through our innovative medical technologies. As a Field Services Representative, you will play a crucial role in ensuring that our products are properly installed, maintained, and serviced in the field. We are seeking a highly skilled and driven individual to join our team and help us deliver exceptional customer service and support. If you have a passion for making a difference and possess the necessary qualifications, we would love to have you join our mission at Medtronic.

1. Conduct product installations: The Field Services Representative will be responsible for ensuring that all Medtronic products are properly installed in the field. This includes coordinating with customers and scheduling installation appointments.
2. Perform maintenance and repairs: The Field Services Representative will be responsible for conducting routine maintenance and repairs on Medtronic products in the field. This involves troubleshooting issues and ensuring that products are functioning properly.
3. Provide exceptional customer service: The Field Services Representative will be the main point of contact for customers regarding product installations, maintenance, and repairs. They must have excellent communication skills and be able to provide exceptional customer service to ensure customer satisfaction.
4. Collaborate with internal teams: The Field Services Representative will work closely with other departments within Medtronic, such as the sales and engineering teams, to ensure a smooth installation and service process. They will also provide feedback and suggestions for product improvements based on their interactions with customers.
5. Maintain accurate records: It is the responsibility of the Field Services Representative to keep detailed records of all installations, maintenance, and repairs performed in the field. This information will be used for tracking purposes and to ensure that all products are up to date and properly serviced.
6. Stay updated on product knowledge: The Field Services Representative must have a strong understanding of Medtronic products and stay updated on any new developments or changes. This will allow them to effectively troubleshoot issues and provide accurate information to customers.
7. Adhere to safety protocols: The Field Services Representative must follow all safety protocols and guidelines when performing installations, maintenance, and repairs. This includes proper handling and disposal of equipment and materials.
8. Travel as needed: This role may require travel to various locations to conduct installations, maintenance, and repairs. The Field Services Representative must be willing and able to travel as needed.
9. Meet performance goals: The Field Services Representative will be responsible for meeting performance goals set by the company, such as completing a certain number of installations or maintaining a high level of customer

According to JobzMall, the average salary range for a Field Services Representative in Menlo Park, CA, USA is approximately $68,000 to $85,000 per year. This range can vary depending on the specific company, level of experience, and other factors. Some companies may also offer additional benefits and compensation packages.

Medtronic plc is the world's largest medical device company that generates the majority of its sales and profits from the US healthcare system and is headquartered on the island of Ireland.