
Field Service Engineer
Communicate and coordinate with the local sales team, technical support, and customers to schedule on-site service. Document test results and other statistics per service manual and ILS policy. Perform planned maintenance and escalated break / fix on designated equipment. Perform appropriate testing to confirm system functionality according to manufacturer’s specifications. Provide feedback to engineering staff for voice of the customer to improve the products. Maintain calibration and condition of tools & test equipment ensuring they are ready for use. Responsible for high-level precision evaluation and testing of customer products for conformance to standards. Provide in-service training to customers on proper care, handling, and cleaning of related products. Installs, operates, maintains, repairs and modifies equipment on designated equipment. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to resolve system issues in a timely manner.
4 + years of technician or field service support experience
Familiarity with FDA product requirements and state regulations
Familiarity with regulatory guidelines and radiation safety.
Ability to troubleshoot with technical skills, creativity and high discipline.
Healthcare / surgical setting experience; Systems are primarily used in the operating room and endoscopy.
Time Management
Analytical skills
MS Excel
MS Word
Troubleshooting skills
SAP ERP
Verbal communication
written communication
Adaptability
Problem-Solving
Multi-tasker
According to JobzMall, the average salary range for a Field Service Engineer in 3800 Annapolis Ln N, Plymouth, MN 55447, USA is $45,000 to $80,000 per year. The salary range can vary depending on experience, qualifications, and other factors.
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Medtronic plc is the world's largest medical device company that generates the majority of its sales and profits from the US healthcare system and is headquartered on the island of Ireland.

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