Customer Care Representative II

Welcome to Medtronic, a global leader in medical technology, services, and solutions. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative II. In this role, you will play a crucial part in providing exceptional customer service to our clients, ensuring their satisfaction and loyalty. As a Customer Care Representative II, you will have the opportunity to use your excellent communication and problem-solving skills to resolve inquiries and concerns, while also collaborating with cross-functional teams to improve processes. If you are passionate about helping others, possess strong organizational skills, and have experience in a customer service role, we encourage you to apply for this exciting opportunity at Medtronic.

1. Provide excellent customer service to clients, ensuring their satisfaction and loyalty.
2. Handle incoming inquiries and concerns from clients through various channels (phone, email, chat).
3. Effectively communicate with clients to understand their needs and provide appropriate solutions.
4. Collaborate with cross-functional teams to improve processes and resolve issues.
5. Maintain accurate and detailed records of client interactions and transactions.
6. Proactively identify and address potential issues or concerns raised by clients.
7. Follow company policies and procedures to ensure consistent and high-quality service.
8. Continuously strive to meet and exceed performance metrics and goals.
9. Stay up-to-date on product knowledge, industry trends, and customer service best practices.
10. Utilize problem-solving skills to resolve complex issues and provide timely solutions.
11. Provide feedback and suggestions for improvement to management.
12. Maintain a positive and professional attitude at all times.
13. Act as a brand ambassador for Medtronic, representing the company in a positive manner.
14. Stay organized and prioritize tasks to efficiently handle a high volume of customer inquiries.
15. Continuously seek opportunities to improve the customer experience and provide feedback to relevant teams.

According to JobzMall, the average salary range for a Customer Care Representative II in Athens, Greece is between €22,000-€28,000 per year. This may vary depending on the specific company, level of experience, and other factors.

Medtronic plc is the world's largest medical device company that generates the majority of its sales and profits from the US healthcare system and is headquartered on the island of Ireland.