Associate Technical Service Specialist

Are you passionate about using your technical expertise to make a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment? If so, then we have the perfect opportunity for you! Medtronic is seeking an Associate Technical Service Specialist to join our team and help provide top-notch technical support for our life-saving medical devices. In this role, you will use your strong problem-solving skills and excellent communication abilities to troubleshoot and resolve technical issues for our customers. If you possess a degree in a technical field and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.

1. Provide technical support for Medtronic's medical devices to ensure smooth operation and functionality.
2. Troubleshoot and resolve technical issues reported by customers in a timely and efficient manner.
3. Utilize strong problem-solving skills to identify and address technical problems.
4. Communicate effectively with customers, colleagues, and other departments to provide prompt and accurate solutions.
5. Maintain a high level of knowledge and expertise on all Medtronic devices and their technical specifications.
6. Collaborate with cross-functional teams to improve product design and functionality based on customer feedback.
7. Stay up-to-date with industry trends and advancements in medical technology to continuously improve technical support processes.
8. Document and track technical issues, resolutions, and customer interactions in a timely and accurate manner.
9. Provide excellent customer service by ensuring a positive experience for customers in all interactions.
10. Adhere to all company policies and procedures, including safety and compliance regulations.
11. Act as a brand ambassador by promoting Medtronic's products and services to customers.
12. Proactively identify areas for improvement and make recommendations to enhance the technical support process.
13. Participate in training and development programs to continually enhance technical and communication skills.
14. Maintain confidentiality and handle sensitive information with discretion.
15. Travel to customer sites as needed to provide on-site technical support and training.

According to JobzMall, the average salary range for a Associate Technical Service Specialist in Los Angeles, CA, USA is between $60,000 - $85,000 per year. This may vary depending on the specific company, industry, and level of experience. Some companies may offer additional benefits and bonuses.

Medtronic plc is the world's largest medical device company that generates the majority of its sales and profits from the US healthcare system and is headquartered on the island of Ireland.