Team Leader Patient Access

Are you a natural leader with a passion for providing exceptional patient care? Do you thrive in a fast-paced healthcare environment? If so, we have an exciting opportunity for you to join our team as a Team Leader Patient Access at MedStar Health. As a crucial member of our organization, you will oversee a team of Patient Access Representatives and ensure the smooth operation of our registration and scheduling processes. We are looking for a motivated and highly skilled individual with strong communication and problem-solving abilities. If you are ready to take on a leadership role and make a positive impact on patient experiences, then we want to hear from you.

1. Oversee and manage a team of Patient Access Representatives.
2. Ensure the smooth and efficient operation of registration and scheduling processes.
3. Provide guidance and support to team members, including training and development.
4. Monitor team performance and productivity, taking corrective action when necessary.
5. Collaborate with other departments to improve patient access and flow.
6. Develop and implement processes and procedures to streamline operations.
7. Troubleshoot and resolve any issues or conflicts that arise within the team.
8. Communicate clearly and effectively with team members, superiors, and other departments.
9. Maintain a high level of customer service and patient satisfaction.
10. Stay updated on industry trends and best practices to continuously improve processes.
11. Ensure compliance with all relevant healthcare regulations and policies.
12. Foster a positive and supportive work environment for team members.
13. Handle escalated patient inquiries or complaints as needed.
14. Participate in performance evaluations and provide feedback to team members.
15. Mentor and coach team members to help them reach their full potential.

According to JobzMall, the average salary range for a Team Leader Patient Access in Washington, DC, USA is $62,000 to $70,000 per year. However, this can vary depending on the specific company, years of experience, and other factors such as education and certifications.

MedStar Health is a not-for-profit healthcare organization. It operates more than 120 entities, including ten hospitals in the Baltimore–Washington metropolitan area of the United States.