Patient & Guest Relations Representative

MedStar Health is looking for a service-oriented individual to join our team as a Patient & Guest Relations Representative. This position requires a self-motivated person with a passion for providing excellent customer service and creating a positive experience for our patients and guests. The ideal candidate should have excellent communication skills, the ability to multi-task, and a commitment to providing a high level of service. The successful candidate will be responsible for ensuring the satisfactory experiences of all patients and guests at MedStar Health.Qualifications:• High school diploma or equivalent• A minimum of one year of customer service experience• Excellent communication skills, both verbal and written• Demonstrated ability to problem solve and remain calm under pressure• Ability to work independently and as part of a team• Demonstrated organizational skills and attention to detail• Proficiency with basic computer functions and software• Knowledge of medical terminology preferredIf you have a passion for providing excellent customer service and enjoy creating positive experiences for our patients and guests, we invite you to join our team. We look forward to hearing from you!

Responsibilities:

1. Greet patients and guests upon arrival and ensure a pleasant and satisfactory experience throughout their visit.
2. Identify and assess customers' needs to ensure their satisfaction.
3. Respond to customer inquiries and complaints in a timely and professional manner.
4. Assist patients and guests with their needs, such as making appointments, providing directions, and other requests.
5. Handle customer transactions, such as payments and scheduling, accurately and efficiently.
6. Maintain a customer service-oriented attitude at all times.
7. Ensure that all customer service standards are met.
8. Monitor the waiting area to ensure a clean and presentable environment.
9. Utilize basic computer functions and software to process customer information.
10. Stay up-to-date with MedStar Health policies and procedures.
11. Maintain knowledge of medical terminology.
12. Collaborate with other departments to ensure customer satisfaction.

According to JobzMall, the average salary range for a Patient & Guest Relations Representative in Washington, DC, USA is $35,000-$57,000 per year. The salary range typically depends on the individual’s experience, qualifications, and other factors such as location.

MedStar Health is a not-for-profit healthcare organization. It operates more than 120 entities, including ten hospitals in the Baltimore–Washington metropolitan area of the United States.