McKinsey & Company

Experienced Consultant - Service Operations

McKinsey & Company

San Francisco, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to McKinsey & Company, a global leader in management consulting. We are currently seeking an experienced consultant to join our Service Operations team. As an experienced consultant in this role, you will work closely with our clients to drive operational excellence and efficiency, ultimately contributing to their overall business success. We are looking for a dynamic and results-driven individual with a strong background in service operations and a passion for solving complex business problems. If you have a proven track record of delivering impactful solutions and thrive in a fast-paced, collaborative environment, we would love to hear from you. Join us in shaping the future of service operations for our clients and making a lasting impact on their organizations.

  1. Conduct in-depth research and analysis to identify operational inefficiencies and opportunities for improvement within client organizations.
  2. Collaborate with cross-functional teams to develop and implement strategic solutions that drive operational excellence and efficiency.
  3. Partner with clients to understand their specific business needs and goals, and provide tailored recommendations to address their unique challenges.
  4. Utilize your expertise in service operations to identify best practices and industry trends, and incorporate them into client strategies.
  5. Facilitate workshops and meetings with clients to gather insights and drive alignment on project objectives and deliverables.
  6. Create and deliver impactful presentations and reports to effectively communicate findings and recommendations to clients at various levels of the organization.
  7. Manage project timelines, budgets, and resources to ensure successful and timely delivery of project outcomes.
  8. Act as a trusted advisor to clients, building and maintaining strong relationships to drive long-term partnerships.
  9. Mentor and guide junior team members, providing support and guidance to help develop their skills and expertise.
  10. Continuously monitor and evaluate project progress and outcomes, making adjustments and recommendations as needed to ensure desired results are achieved.
  11. Stay updated on industry developments and emerging trends in service operations to bring new insights and perspectives to client projects.
  12. Embody the values and culture of McKinsey & Company, representing the firm with professionalism and excellence in all client interactions.
Where is this job?
This job is located at San Francisco, CA, USA
Job Qualifications
  • Minimum Of 5 Years Of Experience In Service Operations Consulting, Preferably At A Top-Tier Consulting Firm.

  • Strong Analytical And Problem-Solving Skills, With A Track Record Of Delivering Measurable Results For Clients.

  • Extensive Knowledge Of Industry Best Practices And Trends In Service Operations, Including Customer Experience, Process Optimization, And Digital Transformation.

  • Excellent Communication And Interpersonal Skills, With The Ability To Build Relationships With Clients And Lead Teams Effectively.

  • Advanced Degree In Business, Operations, Or A Related Field From A Reputable Institution.

Required Skills
  • Change Management

  • Strategic Planning

  • Project Management

  • Data Analysis

  • Team Leadership

  • Process optimization

  • Problem-Solving

  • Stakeholder management

  • Client communication

  • Business

  • performance tracking

  • Operational Efficiency

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Experienced Consultant - Service Operations in San Francisco, CA, USA is $120,000 - $150,000 per year.

Additional Information
McKinsey & Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 18th, 2024
Apply BeforeNovember 16th, 2025
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About McKinsey & Company

McKinsey & Company is an American worldwide management consulting firm. McKinsey publishes the McKinsey Quarterly since 1964, funds the McKinsey Global Institute research organization, publishes reports on management topics, and has authored influential books on management.

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