McDonald's Corporation

Manager, Program Management & Operations Excellence

McDonald's Corporation

Chicago, IL, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a highly motivated and results-driven individual with a passion for driving operational excellence? Do you have a strong background in program management and experience in the fast-paced world of the food industry? If so, we have an exciting opportunity for you at McDonald's Corporation as our Manager of Program Management & Operations Excellence.As the world's leading global food service retailer, McDonald's is committed to delivering exceptional customer experiences while continuously improving our operations. We are seeking a dynamic leader to join our team and drive our program management and operations excellence initiatives to new heights. This role requires a strategic thinker with a hands-on approach and a track record of achieving measurable results.If you thrive in a fast-paced, collaborative environment and have a passion for delivering excellence, we want to hear from you. Join our team and be a part of shaping the future of McDonald's Corporation.

  1. Develop and implement strategic initiatives for program management and operations excellence to drive continuous improvement and achieve business objectives.
  2. Lead and manage a team of program managers and operations excellence specialists to ensure effective and efficient execution of projects and programs.
  3. Collaborate with cross-functional teams to identify areas for improvement and develop action plans to address them.
  4. Monitor and analyze key metrics and performance indicators to identify opportunities for optimization and cost reduction.
  5. Provide guidance and support to regional and global teams to ensure consistency and alignment in program management and operations excellence efforts.
  6. Develop and maintain relationships with key stakeholders to ensure buy-in and support for program management and operations excellence initiatives.
  7. Conduct regular reviews and evaluations of programs and processes to identify areas for improvement and implement corrective actions.
  8. Stay current on industry trends and best practices in program management and operations excellence to drive innovation and maintain a competitive edge.
  9. Develop and manage budgets for program management and operations excellence initiatives and ensure cost-effective use of resources.
  10. Foster a culture of continuous improvement and operational excellence throughout the organization through training, coaching, and mentoring.
  11. Communicate progress, successes, and challenges to senior leadership to ensure alignment and support for program management and operations excellence initiatives.
  12. Develop and enforce policies, procedures, and standards for program management and operations excellence to ensure consistency and compliance across the organization.
  13. Identify and mitigate potential risks and issues that may impact the success of program management and operations excellence initiatives.
  14. Lead change management efforts to ensure successful implementation and adoption of new processes and initiatives.
  15. Foster a positive and collaborative work environment that encourages teamwork, open communication, and a commitment to excellence.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications
  • Bachelor's Degree In Business Administration, Operations Management, Or A Related Field.

  • Minimum Of 5 Years Of Experience In Program Management And Operations In A Fast-Paced Environment, Preferably In The Food Service Industry.

  • Proven Track Record Of Successfully Managing Multiple Projects And Initiatives Simultaneously.

  • Strong Leadership Skills And Experience Managing And Developing Cross-Functional Teams.

  • Excellent Analytical And Problem-Solving Abilities, With A Focus On Driving Operational Efficiency And Excellence.

Required Skills
  • Change Management

  • Process Improvement

  • Strategic Planning

  • Communication Skills

  • Project Management

  • Performance Management

  • Data Analysis

  • Problem Solving

  • Budget management

  • Team Leadership

  • Cross-Functional Collaboration

  • Vendor

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Manager, Program Management & Operations Excellence in Chicago, IL, USA is between $90,000 and $130,000 per year. This may vary depending on factors such as industry, company size, and experience.

Additional Information
McDonald's Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 20th, 2026
Apply BeforeMay 20th, 2026
This job posting is from a verified source. 

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About McDonald's Corporation

McDonald's is the world's leading global foodservice retailer with over 37,000 locations in over 100 countries. More than 90% of McDonald's restaurants worldwide are owned and operated by independent local business men and women.

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