Guest Experience Lead

Welcome to McDonald's Corporation - home of the iconic Golden Arches and world-famous Big Mac! We are currently seeking a dynamic and customer-focused individual to join our team as a Guest Experience Lead. This role is perfect for someone who is passionate about delivering exceptional service and creating memorable experiences for our guests. As a Guest Experience Lead, you will have the opportunity to lead a team of talented individuals, ensuring that every customer who walks through our doors receives top-notch service. If you have a strong background in customer service, excellent communication skills, and a positive attitude, we would love to have you on our team. Join us in providing the best guest experience at McDonald's Corporation!

1. Greet and welcome all guests with a friendly and positive attitude.
2. Ensure that all guests receive exceptional service throughout their visit.
3. Lead a team of employees to deliver top-notch customer service.
4. Train and coach team members on providing excellent guest experiences.
5. Monitor guest feedback and address any concerns or complaints promptly.
6. Create a welcoming and inviting atmosphere for all guests.
7. Maintain a clean and organized restaurant, including dining area and restrooms.
8. Collaborate with other team members and departments to ensure a seamless guest experience.
9. Proactively identify and resolve any potential service issues.
10. Promote and uphold company standards and policies.
11. Foster a positive and enthusiastic work environment for the team.
12. Continuously seek ways to improve the guest experience and make recommendations for process improvements.
13. Maintain a thorough knowledge of menu items and promotions to assist guests with their orders.
14. Handle cash and credit transactions accurately and efficiently.
15. Adhere to all food safety and sanitation guidelines.
16. Assist with scheduling and managing team member breaks and rotations.
17. Attend and participate in team meetings and trainings.
18. Take ownership of guest satisfaction and strive to exceed their expectations.
19. Handle any escalated guest issues with professionalism and empathy.
20. Continuously strive to enhance the overall guest experience at McDonald's Corporation.

According to JobzMall, the average salary range for a Guest Experience Lead in San Diego, CA, USA is $16-$20 per hour. However, this can vary depending on the specific company, level of experience, and other factors. It is always best to research the specific company you are interested in and their salary ranges to get a more accurate idea.

McDonald's is the world's leading global foodservice retailer with over 37,000 locations in over 100 countries. More than 90% of McDonald's restaurants worldwide are owned and operated by independent local business men and women.