Guest Experience Lead

Welcome to McDonald's Corporation! We are currently seeking a passionate and customer-oriented individual to join our team as a Guest Experience Lead. As a global leader in the fast food industry, we are committed to providing exceptional service and creating memorable experiences for our guests. We are looking for someone who shares our values and is dedicated to delivering the highest level of customer satisfaction. If you are a motivated team player with excellent communication skills and a strong understanding of customer service, we encourage you to apply for this exciting opportunity!

1. Greet and welcome guests with a friendly and positive attitude.
2. Provide exceptional customer service to ensure a positive and memorable experience for guests.
3. Train and coach team members on customer service standards and best practices.
4. Oversee and manage the guest experience, including handling complaints and resolving issues in a timely and professional manner.
5. Collaborate with other team members to ensure a smooth and efficient operation.
6. Maintain a clean and welcoming environment for guests at all times.
7. Stay up-to-date on current promotions, menu items, and company policies.
8. Monitor guest satisfaction levels and suggest improvements to enhance the overall experience.
9. Encourage and promote teamwork and a positive work culture among team members.
10. Maintain accurate records and reports related to guest feedback and service standards.
11. Communicate effectively with guests and team members, both verbally and in writing.
12. Adhere to all company policies, procedures, and safety standards.
13. Continuously strive to exceed guest expectations and provide exceptional service.
14. Attend training sessions and meetings to stay updated on company policies and procedures.
15. Handle cash transactions and maintain accurate cash handling procedures.
16. Assist with the recruitment and training of new team members as needed.
17. Perform other duties as assigned by the management team.

According to JobzMall, the average salary range for a Guest Experience Lead in Portland, OR, USA is between $40,000 and $55,000 per year. This can vary depending on the specific company, industry, and level of experience. Factors such as bonuses, benefits, and location can also impact the salary range.

McDonald's is the world's leading global foodservice retailer with over 37,000 locations in over 100 countries. More than 90% of McDonald's restaurants worldwide are owned and operated by independent local business men and women.