Mayo Clinic

Technical Success Manager

Mayo Clinic
Rochester, MN, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At Mayo Clinic, we are looking for an experienced and customer-focused Technical Success Manager to join our team. The successful candidate will be a key member of the Technical Success team, responsible for providing technical expertise and guidance to our customers.The ideal candidate will have a strong technical background and knowledge of customer service principles. You must be able to communicate effectively with both technical and non-technical stakeholders, and be well-versed in troubleshooting and problem solving. We are looking for someone with excellent analytical and organizational skills, and a passion for learning new technologies and providing excellent customer service.If you have the required qualifications and are looking to join an innovative and customer-focused team, we want to hear from you!

Responsibilities:

  1. Provide technical expertise and guidance to customers in order to ensure successful usage of products and services.
  2. Communicate effectively with both technical and non-technical stakeholders.
  3. Troubleshoot and solve technical issues.
  4. Analyze customer feedback and provide effective solutions.
  5. Stay up-to-date with new technologies and industry trends to provide the best customer service.
  6. Develop and maintain positive relationships with customers.
  7. Provide training and support to technical and non-technical staff.
  8. Monitor customer service performance and follow up on customer complaints.
  9. Identify and recommend improvements to customer service processes.
  10. Create and maintain customer service documentation.
Where is this job?
This job is located at Rochester, MN, USA
Job Qualifications

  • Project Management Experience

  • Excellent Communication Skills

  • Problem Solving And Analytical Skills

  • Customer Service Experience

  • Technical Proficiency

  • Knowledge Of Mayo Clinic's Operations And Procedures

  • Ability To Manage Multiple Tasks Simultaneously

  • Experience In Working With Stakeholders In A Healthcare Setting

Required Skills

  • Process Improvement

  • Strategic Planning

  • Project Management

  • Vendor Management

  • Networking

  • Troubleshooting

  • Communication

  • Leadership

  • Relationship Building

  • Technical

  • Business acumen

  • Collaboration

  • Analytical

  • Problem-Solving

  • Organizational

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Success Manager in Rochester, MN, USA is $90,000 - $120,000 per year. This salary range may vary depending on factors such as the company, experience, and location.

Additional Information
Mayo Clinic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 19th, 2023
Apply BeforeAugust 19th, 2025
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About Mayo Clinic

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.

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