Switchboard Operator - FTE.5

Are you a friendly and organized individual with excellent communication skills? Do you enjoy helping others and thrive in a fast-paced environment? If so, Mayo Clinic has an exciting opportunity for you! We are currently seeking a Switchboard Operator to join our team on a full-time basis. As a Switchboard Operator, you will be responsible for answering and directing incoming calls, providing exceptional customer service, and maintaining accurate records. This role requires a positive attitude, strong attention to detail, and the ability to work efficiently under pressure. If you meet the qualifications listed below and are looking for a rewarding career in a renowned healthcare organization, we encourage you to apply for this position.

1. Answer and direct incoming calls: The primary responsibility of the Switchboard Operator will be to answer and direct incoming calls to the appropriate person or department within the organization.
2. Provide exceptional customer service: The Switchboard Operator will be responsible for providing exceptional customer service to all callers, ensuring a positive and professional experience.
3. Maintain accurate records: The Switchboard Operator will be responsible for accurately documenting and recording all calls and messages, ensuring that important information is properly documented and communicated.
4. Demonstrate a positive attitude: The Switchboard Operator must maintain a positive and friendly attitude at all times, creating a welcoming and helpful atmosphere for all callers.
5. Exhibit strong organizational skills: This role requires an organized individual who can effectively manage multiple calls and tasks simultaneously, while maintaining attention to detail and accuracy.
6. Communicate effectively: The Switchboard Operator must have excellent communication skills, both verbal and written, to effectively interact with callers and colleagues.
7. Thrive in a fast-paced environment: The Switchboard Operator must be able to work efficiently and effectively in a fast-paced environment, handling a high volume of calls and tasks.
8. Collaborate with team members: The Switchboard Operator will work closely with other team members to ensure smooth operations and provide support when needed.
9. Follow established procedures: It is essential for the Switchboard Operator to follow established procedures and protocols to ensure the efficient handling of calls and messages.
10. Uphold confidentiality: The Switchboard Operator will be responsible for upholding confidentiality and protecting sensitive information of patients and staff at all times.
11. Maintain equipment: The Switchboard Operator will be responsible for maintaining and troubleshooting equipment used for answering and directing calls.
12. Stay updated on organizational changes: The Switchboard Operator must stay informed about any changes within the organization to effectively direct calls and provide accurate information to callers.

According to JobzMall, the average salary range for a Switchboard Operator - FTE.5 in Mankato, MN, USA is between $26,000 and $36,000 per year. This may vary depending on the specific company and industry, as well as the individual's experience and qualifications.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.