Switchboard Operator - FTE .4

Are you looking for a part-time position in a fast-paced and dynamic healthcare environment? Look no further than Mayo Clinic! We are currently seeking a skilled and personable Switchboard Operator to join our team on a part-time basis (0.4 FTE). As a Switchboard Operator at Mayo Clinic, you will play a crucial role in connecting patients, visitors, and staff to the appropriate departments and resources. The ideal candidate will possess excellent communication skills, be able to multitask efficiently, and have a passion for providing exceptional customer service. If you are a team player with a strong attention to detail, we encourage you to apply for this exciting opportunity at one of the top healthcare organizations in the country.

1. Answer incoming calls and route them to the appropriate departments or individuals within the organization.
2. Greet visitors and direct them to their desired location within the healthcare facility.
3. Operate the switchboard and handle multiple calls simultaneously, ensuring all calls are answered promptly and efficiently.
4. Maintain accurate and organized records of all incoming and outgoing calls.
5. Communicate effectively with patients, visitors, and staff to provide exceptional customer service.
6. Follow established protocols and procedures to handle emergency and urgent calls.
7. Assist with scheduling appointments and managing patient information as needed.
8. Keep up-to-date on all departments, services, and resources available at Mayo Clinic to effectively route calls.
9. Troubleshoot and resolve any technical issues with the switchboard or phone system.
10. Maintain a professional and courteous demeanor at all times, portraying the values and mission of Mayo Clinic.
11. Collaborate with other switchboard operators and team members to ensure efficient and accurate communication.
12. Adhere to privacy and confidentiality policies when handling sensitive patient information.

According to JobzMall, the average salary range for a Switchboard Operator - FTE .4 in Mankato, MN, USA is $17,000 to $25,000 per year. However, this can vary depending on the specific job responsibilities, experience level, and employer. Some Switchboard Operators may also receive benefits such as healthcare and retirement plans, which can also affect their overall compensation.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.