Switchboard Operator

Welcome to Mayo Clinic, a place where cutting-edge medical research, compassionate patient care, and exceptional teamwork come together to create a world-renowned healthcare institution. We are currently seeking a dedicated and customer-oriented Switchboard Operator to join our team and contribute to our mission of providing the highest quality of care to our patients. As a Switchboard Operator at Mayo Clinic, you will play a crucial role in connecting patients, families, and healthcare professionals to the resources they need. Our ideal candidate is someone with excellent communication skills, strong attention to detail, and a passion for helping others. If you are looking for a rewarding career in a dynamic and supportive environment, we encourage you to apply for this opportunity.

1. Answering incoming calls and transferring them to the appropriate department or individual.
2. Greeting and directing patients, visitors, and staff in a friendly and professional manner.
3. Responding to inquiries and providing information about Mayo Clinic services and facilities.
4. Maintaining accurate and up-to-date records of calls and messages.
5. Monitoring and responding to emergency calls and codes.
6. Assisting with scheduling appointments and managing call volumes.
7. Collaborating with other departments to ensure efficient communication and patient care.
8. Providing excellent customer service and addressing any concerns or complaints.
9. Operating and troubleshooting the switchboard and other communication equipment.
10. Adhering to confidentiality and privacy policies when handling sensitive information.
11. Keeping track of staff schedules and on-call lists.
12. Training and mentoring new switchboard operators.
13. Participating in team meetings and contributing to process improvement initiatives.
14. Maintaining a clean and organized work area.
15. Adhering to all safety protocols and procedures.
16. Demonstrating a commitment to Mayo Clinic's values and mission.

According to JobzMall, the average salary range for a Switchboard Operator in Albert Lea, MN 56007, USA is $25,000-$35,000 per year. However, this can vary depending on factors such as experience, education, and employer.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.