Patient Appointment Services Specialist

Welcome to Mayo Clinic, where we are dedicated to providing exceptional care to our patients. We are currently seeking a Patient Appointment Services Specialist to join our team and help us continue our mission of putting the needs of our patients first. As a specialist in our appointment services department, you will play a crucial role in ensuring our patients receive timely and efficient care. We are looking for a compassionate and detail-oriented individual with excellent communication and organizational skills. If you are passionate about making a positive impact on the lives of others and have the required qualifications, we invite you to apply for this rewarding position at Mayo Clinic.

1. Greet and welcome patients to Mayo Clinic, maintaining a friendly and professional demeanor at all times.
2. Serve as the primary point of contact for patients regarding appointment scheduling and inquiries, both in person and over the phone.
3. Ensure timely and accurate scheduling of appointments, taking into account patient preferences and availability.
4. Maintain thorough and up-to-date knowledge of all clinic services, providers, and scheduling procedures.
5. Collaborate with other departments and providers to coordinate patient appointments and ensure efficient use of resources.
6. Handle patient inquiries and concerns with empathy, patience, and a commitment to providing exceptional customer service.
7. Keep accurate records of patient appointments, cancellations, and rescheduling requests.
8. Monitor appointment wait times and work to reduce patient wait times and improve overall patient satisfaction.
9. Educate patients on clinic policies and procedures, including insurance coverage and financial responsibilities.
10. Assist in training and mentoring new appointment services staff members.
11. Continuously evaluate and improve appointment scheduling processes to ensure maximum efficiency and patient satisfaction.
12. Maintain confidentiality and adhere to HIPAA guidelines in all interactions and communications with patients.
13. Attend regular team meetings and provide feedback and suggestions for improvement.
14. Keep abreast of industry developments and best practices in patient appointment scheduling.
15. Uphold the mission and values of Mayo Clinic in all aspects of the job.

According to JobzMall, the average salary range for a Patient Appointment Services Specialist in Austin, MN 55912, USA is $30,000 to $40,000 per year. However, this can vary depending on the specific job duties, experience level, and employer. Some positions may offer higher salaries or additional benefits such as healthcare and retirement plans. It is recommended to research the specific company and job requirements to get a more accurate salary estimate.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.