Patient Appointment Services Specialist

Mayo Clinic is looking for a Patient Appointment Services Specialist to join our exceptional team. The successful candidate will be responsible for providing excellent customer service in the area of patient appointment scheduling and patient information management. In addition to excellent customer service skills, the ideal candidate should also possess a strong commitment to teamwork, professional demeanor, and an ability to work in a fast-paced environment. This position requires a high school diploma or equivalent and at least one year of prior customer service experience. The successful candidate will also have the ability to handle multiple tasks simultaneously, maintain a positive attitude, and be detail-oriented. Knowledge of medical terminology is preferred. We are seeking an individual who is passionate about providing outstanding customer service and is eager to become part of a highly respected organization. If you think you have what it takes, we invite you to apply for this exciting opportunity.

Responsibilities:

1. Provide excellent customer service in the area of patient appointment scheduling and patient information management.
2. Maintain a professional demeanor and positive attitude in a fast-paced environment.
3. Handle multiple tasks simultaneously and be detail-oriented.
4. Demonstrate strong commitment to teamwork.
5. Utilize knowledge of medical terminology where applicable.
6. Follow established procedures and protocols for patient appointment scheduling.
7. Ensure accuracy of patient information and appointment scheduling.
8. Respond to customer inquiries in a timely manner.
9. Proactively identify and resolve customer issues.
10. Assist with other duties as assigned.

According to JobzMall, the average salary range for a Patient Appointment Services Specialist in Rochester, MN, USA is $29,100 to $45,700 per year. This salary range is based on the experience level, qualifications, and other factors such as the size and location of the employer.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.