Patient Account Representative

Are you passionate about helping others? Do you have a strong attention to detail and exceptional communication skills? If so, we have an exciting opportunity for you to join the Mayo Clinic team as a Patient Account Representative. As a Patient Account Representative, you will play a crucial role in ensuring that our patients receive the best care possible by managing their accounts and providing exceptional customer service. We are seeking individuals with a background in healthcare and a strong understanding of insurance and billing processes. If you are a dedicated and empathetic individual with a desire to make a positive impact on patients' lives, we encourage you to apply for this position.

1. Manage patient accounts: The primary responsibility of a Patient Account Representative is to manage patient accounts, including handling payments, verifying insurance coverage, and resolving any billing or payment issues.
2. Provide exceptional customer service: Patient satisfaction is a top priority at Mayo Clinic, and the Patient Account Representative is responsible for providing exceptional customer service to patients and their families. This includes answering questions, resolving concerns, and providing support throughout the billing and insurance process.
3. Understand insurance and billing processes: The ideal candidate for this position will have a strong understanding of insurance and billing processes in the healthcare industry. This includes knowledge of different insurance plans, coding procedures, and billing regulations.
4. Maintain accuracy and attention to detail: As a Patient Account Representative, it is crucial to maintain a high level of accuracy and attention to detail when managing patient accounts. This includes ensuring all information is entered correctly, payments are applied accurately, and any issues are resolved promptly.
5. Collaborate with healthcare providers and team members: The Patient Account Representative will work closely with healthcare providers, billing departments, and other team members to ensure a seamless experience for patients. This requires strong communication and collaboration skills.
6. Protect patient confidentiality: The Patient Account Representative must adhere to strict confidentiality policies and protect patient information at all times.
7. Keep up-to-date with industry changes: The healthcare industry is constantly evolving, and the Patient Account Representative must stay informed about any changes in insurance and billing regulations and processes.
8. Empathize with patients: Patients may be going through a difficult time when dealing with their healthcare accounts, and the Patient Account Representative must approach each interaction with empathy and understanding.
9. Meet productivity and accuracy goals: The Patient Account Representative will be expected to meet productivity and accuracy goals set by the organization. This includes efficiently managing a high volume of patient accounts while maintaining a high level of accuracy.
10. Continuously strive for improvement: The Patient Account Representative should always be looking for ways to improve processes and procedures to provide

According to JobzMall, the average salary range for a Patient Account Representative in Rochester, MN, USA is between $35,000 and $45,000 per year. However, this can vary based on factors such as education, experience, and specific job duties. Some Patient Account Representatives may earn more or less than this range. It is important to research the specific company and job requirements to get a better understanding of the potential salary for this position.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.