IT Support Analyst

At Mayo Clinic, we are looking for an IT Support Analyst who is passionate about technology and is eager to help our patients and staff. The ideal candidate has experience providing technical support and troubleshooting in a fast-paced environment, is highly organized and detail-oriented, and has excellent problem-solving skills. The IT Support Analyst is responsible for providing technical assistance, troubleshooting, and resolving complex technical issues.To be successful in this role, you will need to have a strong background in IT support, outstanding customer service skills, and the ability to work both independently and as part of a team. The following qualifications are required:• Bachelor's degree in Computer Science, Information Technology, or related field• At least 2-3 years of experience in IT support• Proven experience troubleshooting hardware and software issues• Knowledge and experience with Windows and Mac operating systems• Excellent written and verbal communication skills• Excellent problem-solving and customer service skills• Ability to work independently and as part of a teamIf you are ready to join us and make a difference in the lives of our patients and staff, we encourage you to apply today!

Responsibilities of an IT Support Analyst:

•Provide technical assistance to patients and staff members. •Identify, troubleshoot, and resolve complex technical issues. •Maintain a high level of customer service. •Install, configure, and maintain hardware and software. •Monitor system performance and provide system updates. •Ensure adherence to IT policies and procedures. •Maintain accurate records of all support activities. •Provide training and guidance to end users. •Stay up-to-date on emerging technologies and industry trends. •Collaborate with other IT professionals to ensure efficient operations.

According to JobzMall, the average salary range for a IT Support Analyst in Rochester, MN, USA is $43,000 to $60,000 per year. This range includes base salary, bonuses, and additional compensation.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.