Hospital Operator

Welcome to the Mayo Clinic, an industry leader in providing exceptional healthcare services to our patients. We are currently seeking a dedicated and compassionate individual to join our team as a Hospital Operator. As a Hospital Operator, you will play a crucial role in connecting patients, families, and healthcare professionals to ensure the smooth and efficient operation of our hospital. The ideal candidate will possess exceptional communication and customer service skills, as well as the ability to handle high-stress situations with calmness and professionalism. If you are passionate about making a positive impact in the lives of others and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

1. Greet and welcome patients, families, and healthcare professionals as they enter the hospital.
2. Answer incoming calls and direct them to the appropriate department or individual.
3. Transfer calls to different departments or individuals as needed.
4. Maintain a calm and professional demeanor during high-stress situations.
5. Provide excellent customer service by addressing inquiries and concerns in a timely and courteous manner.
6. Coordinate with hospital staff to ensure efficient patient flow and timely response to emergency situations.
7. Keep accurate records of calls and messages received and relay them to the appropriate parties.
8. Keep up-to-date with hospital policies, procedures, and services to assist callers with accurate information.
9. Assist with scheduling appointments and making reminder calls to patients.
10. Monitor and respond to emergency alarms and codes according to hospital protocols.
11. Handle confidential information and maintain patient privacy at all times.
12. Maintain a clean and organized work area.
13. Collaborate with other departments to ensure smooth communication and efficient operation of the hospital.
14. Attend training sessions and workshops to improve job knowledge and skills.
15. Uphold the mission, vision, and values of the Mayo Clinic in all interactions with patients, families, and colleagues.

According to JobzMall, the average salary range for a Hospital Operator in Rochester, MN, USA is $74,000-$120,000 per year. This may vary depending on the specific hospital and the level of experience and qualifications of the operator. Additionally, factors such as benefits and bonuses may also affect the overall salary range.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.