Desk Operations Specialist - FTE .8

Welcome to Mayo Clinic, where we are dedicated to providing the highest quality care to our patients. As a Desk Operations Specialist, you will play a critical role in ensuring the smooth operation of our clinic by providing excellent customer service and administrative support. This is a part-time position, 0.8 FTE, with the potential for growth within our organization. We are looking for a detail-oriented and self-motivated individual with strong communication skills and a passion for helping others. If you are interested in being a part of a dynamic and patient-centered team, we encourage you to apply.

1. Greet and welcome patients, visitors, and staff in a warm and professional manner.
2. Provide exceptional customer service by answering phone calls, responding to inquiries, and addressing concerns.
3. Schedule and confirm appointments for patients, ensuring accuracy and efficiency.
4. Maintain patient records and update information as needed.
5. Collect and process payments, accurately documenting financial transactions.
6. Collaborate with medical staff to ensure timely and effective patient care.
7. Coordinate with other departments to ensure smooth and efficient clinic operations.
8. Keep reception area clean and organized, creating a welcoming and comfortable environment for patients.
9. Monitor and order office supplies as needed.
10. Assist with administrative tasks such as data entry, filing, and other duties as assigned.
11. Continuously strive to improve processes and procedures to enhance the patient experience.
12. Maintain a high level of confidentiality and professionalism when handling sensitive information.
13. Attend training and development opportunities to enhance skills and knowledge.
14. Adhere to all clinic policies and procedures, ensuring compliance with regulatory and legal requirements.
15. Demonstrate a positive attitude and work collaboratively with team members to achieve common goals.
16. Take initiative to identify and resolve issues or challenges that may arise.
17. Maintain a flexible schedule to accommodate the needs of the clinic.
18. Act as a brand ambassador for Mayo Clinic, promoting the organization’s values and mission.
19. Seek opportunities for personal and professional growth within the organization.
20. Follow all safety protocols and procedures to ensure a safe and healthy work environment.

According to JobzMall, the average salary range for a Desk Operations Specialist - FTE .8 in Mankato, MN, USA is $35,000 to $45,000 per year. However, this can vary depending on factors such as the specific company, the individual's experience and qualifications, and the cost of living in the area.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.