Desk Operations Specialist - FTE 1.0

Are you looking for a dynamic and challenging role in the healthcare industry? Look no further than Mayo Clinic! We are currently seeking a highly motivated and experienced Desk Operations Specialist to join our team and play a critical role in ensuring the smooth operation of our front desk operations. As an FTE 1.0 employee, you will have the opportunity to work full-time and make a meaningful impact on the lives of our patients and their families.In this role, you will be responsible for managing the day-to-day operations of our front desk, including scheduling appointments, answering phones, and providing exceptional customer service. The ideal candidate will have a strong background in healthcare administration, excellent communication skills, and a passion for delivering high-quality care to patients.If you are a driven individual with a strong attention to detail and a desire to be part of a dynamic and collaborative team, we want to hear from you! Join us at Mayo Clinic and be a part of an organization that is committed to providing the best possible care for our patients.

• Manage and oversee the day-to-day operations of the front desk, including scheduling appointments, answering phones, and greeting patients
• Ensure efficient and timely flow of patients through the front desk area
• Provide exceptional customer service to patients and their families, addressing any concerns or issues in a timely and professional manner
• Maintain accurate and up-to-date patient records and files
• Collaborate with other healthcare professionals to ensure seamless coordination of patient care
• Train and supervise front desk staff, ensuring they are following protocols and providing excellent customer service
• Monitor and maintain inventory of front desk supplies and equipment
• Stay up-to-date on healthcare policies and procedures to ensure compliance and provide accurate information to patients
• Foster a positive and welcoming environment for patients and their families
• Continuously identify areas for improvement and implement solutions to increase efficiency and patient satisfaction
• Communicate effectively with all levels of staff and management to ensure smooth operation of the front desk
• Adhere to confidentiality and HIPAA regulations at all times.

According to JobzMall, the average salary range for a Desk Operations Specialist - FTE 1.0 in Austin, MN 55912, USA is $40,000-$55,000 per year. This range may vary depending on the specific job duties, experience level, and company hiring for the position.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.