Desk Operations Specialist

Welcome to Mayo Clinic, where we are dedicated to providing the highest quality of care to our patients. We are currently seeking a highly motivated and detail-oriented Desk Operations Specialist to join our team. As a Desk Operations Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our clinic's front desk. This position requires someone with excellent communication skills, exceptional organizational abilities, and the ability to thrive in a fast-paced environment. If you are passionate about providing exceptional customer service and have the necessary qualifications, we encourage you to apply for this exciting opportunity at Mayo Clinic.

1. Greeting and welcoming patients and visitors to the clinic in a friendly and professional manner.
2. Efficiently managing phone calls and directing them to the appropriate individuals or departments.
3. Scheduling appointments and managing the clinic's appointment system.
4. Assisting patients with check-in and check-out procedures, including verifying insurance information and collecting payments.
5. Maintaining a clean and organized front desk area.
6. Responding to patient inquiries and concerns in a timely and compassionate manner.
7. Collaborating with other team members to ensure a seamless patient experience.
8. Keeping track of patient records and ensuring their accuracy and confidentiality.
9. Managing and updating patient information in electronic medical records.
10. Assisting with administrative tasks such as filing, scanning, and data entry.
11. Communicating effectively with healthcare providers and staff to ensure smooth operations.
12. Adhering to all clinic policies and procedures, including HIPAA guidelines.
13. Continuously seeking opportunities for improvement and suggesting solutions to enhance the patient experience.
14. Maintaining a positive and professional attitude at all times.
15. Participating in training and development programs to enhance skills and knowledge.

According to JobzMall, the average salary range for a Desk Operations Specialist in La Crosse, WI, USA is between $40,000 and $55,000 per year. This may vary depending on the specific company, industry, and level of experience. Some companies may offer additional benefits, such as bonuses or healthcare, which may affect the overall compensation package.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.