Desk Operations Specialist

Are you looking for a challenging and rewarding career in the healthcare industry? Look no further than Mayo Clinic! We are seeking a highly motivated Desk Operations Specialist to join our dynamic team. As a Desk Operations Specialist, you will play a crucial role in ensuring smooth and efficient operations at our clinics. Your attention to detail, strong communication skills, and ability to multitask will be essential in providing exceptional service to our patients. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

1. Greet and assist patients and visitors at the front desk, providing a warm and welcoming atmosphere.
2. Answer phone calls and direct them to the appropriate departments or individuals.
3. Schedule appointments and maintain accurate records of patient information.
4. Monitor and manage patient flow to ensure efficient and timely service.
5. Collect and verify insurance information and process payments.
6. Collaborate with healthcare providers to coordinate patient care and address any concerns or issues.
7. Maintain a clean and organized front desk area.
8. Utilize electronic medical records and other computer systems to accurately input and retrieve patient information.
9. Adhere to all clinic policies and procedures to ensure compliance with regulations and maintain patient confidentiality.
10. Continuously seek opportunities for improvement and provide feedback on processes and procedures.
11. Train and mentor new desk operations staff to ensure a cohesive and knowledgeable team.
12. Handle difficult or sensitive situations with professionalism and empathy.
13. Communicate effectively with patients, colleagues, and superiors to ensure smooth operations and excellent patient care.
14. Stay updated on industry developments and best practices to enhance job performance and contribute to the overall success of the clinic.
15. Demonstrate a positive and professional attitude at all times, representing the values and mission of Mayo Clinic.

According to JobzMall, the average salary range for a Desk Operations Specialist in Onalaska, WI, USA is $30,000 - $45,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the specialist is employed in.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.