Desk Operations Specialist

Are you passionate about providing outstanding customer service and skilled in desk operations? Mayo Clinic is looking for a Desk Operations Specialist who is committed to providing exceptional service and operational support to our patients and guests. We are searching for a team-oriented individual with exceptional interpersonal communication skills, an eye for detail, and an ability to multitask. If this sounds like you, we’d love to hear from you!The successful candidate for this role will be responsible for providing an exceptional level of customer service at our front desk while performing various operational tasks. This individual will be the first point of contact for our patients and guests and will be responsible for greeting them and providing a positive first impression.To be considered for this role, you must have a high school diploma or equivalent, at least two years of experience in a customer service position, and excellent computer skills. Additionally, the ideal candidate will be self-motivated, organized, and have a positive attitude.

Responsibilities:

1. Greet patients and guests upon arrival and provide a positive first impression.
2. Handle incoming telephone calls and provide customer service.
3. Monitor the front desk and ensure all operational tasks are completed in a timely and efficient manner.
4. Assist with booking appointments and making other arrangements for patients.
5. Ensure compliance with all applicable policies and procedures.
6. Maintain accurate records and files, including patient information.
7. Assist with other front desk operations as needed.
8. Provide exceptional customer service to all patients and guests.
9. Address patient and guest inquiries and complaints.
10. Ensure the desk area is clean and organized at all times.

According to JobzMall, the average salary range for a Desk Operations Specialist in Rochester, MN, USA is $35,000 to $45,000. The exact salary will depend on the individual's experience, job duties, and other factors.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.