Vice President, Customer Technical Services

The Vice President, Customer Technical Services at Mastercard is a key role in the organization, responsible for driving strategic initiatives, leading a team of technical professionals, and ensuring a high level of customer satisfaction. This individual will possess a combination of technical and customer service experience to ensure that customer needs are met and exceeded. The successful candidate will be a strong leader, have an entrepreneurial spirit, be driven by innovation, and have excellent communication skills.Qualifications:• Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred• 10+ years of experience in a technical customer service role, preferably in a large, complex organization• Proven track record of leading successful customer technical service projects• Strong understanding of the technology landscape and its impact on customer service• Demonstrated ability to develop and implement innovative solutions to customer service problems• Excellent interpersonal and communication skills, with the ability to interact with all levels of the organization• Experience in the financial services industry is a plusIf you have the qualifications and passion to excel in this role, we would love to hear from you. Join us in our mission to transform the way the world pays, and help shape the future of commerce.

Responsibilities:

1. Lead a team of technical professionals to ensure customer needs are met and exceeded.
2. Develop and implement innovative solutions to customer service problems.
3. Drive strategic initiatives to improve customer satisfaction.
4. Analyze the technology landscape and its impact on customer service.
5. Utilize excellent interpersonal and communication skills to interact with all levels of the organization.
6. Promote an entrepreneurial spirit and foster a culture of innovation.
7. Monitor customer service metrics to ensure customer satisfaction goals are met.
8. Keep abreast of the latest developments in the financial services industry.
9. Train and mentor team members in customer service best practices.
10. Represent the Mastercard brand and mission to help shape the future of commerce.

According to JobzMall, the average salary range for a Vice President, Customer Technical Services in O'Fallon, MO, USA is approximately $90,000 to $125,000 per year. The range may vary depending on the company, experience and other factors.

Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.