Mastercard

Usability Expert/User Researcher

Mastercard

2000 Purchase St, Purchase, NY 10577, USA
Full-TimeDepends on ExperienceMid-LevelMasters
Job Description

We are looking for an experienced User Researcher (and Usability expert) passionate about Human Factors, Human Computer Interaction (HCI), ergonomics and usability to join our rapidly growing, highly-innovative Product Development team specializing in digital data drven product design (especially Tuftean data visualization). Participate in "Design Thinking" workshops – collaborating cross-functionally with Product Owners from Industry verticals, Interaction and Visual Designers, front-end coders and others. Specifically, expose said Prototypes and MVPs to end-users at each iteration, to gauge and measure user impact (perception and traction) and inform “go/no go” product advancement decisions. Champion end-users and usability at all stages of iterative design. Probe through research and user consultation the impact on users of the “art-of-the-possible” in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML).

Where is this job?
This job is located at 2000 Purchase St, Purchase, NY 10577, USA
Job Qualifications
  • Experience in collecting, collating and consuming User research

  • Experience in running Usability Labs an designing and executing usability tests

  • Experience in participating in rapid prototyping (Lean UX and Design Thinking) workshops

  • Prior experience representing User Research in a world-beating User Experience (UX) team

  • Passionate about the possibility of data driven experiences – so-called “emergent ontologies” (patterns in the data) driving UX and UI.

Required Skills
  • Competitive analysis

  • Digital Product Design

  • Lean UX

  • Cognitive Psychology

Soft Skills
  • Process Improvement

  • Strategic Planning

  • Verbal communication

  • Detail Oriented

  • written communication

Compensation

According to JobzMall, the average salary range for a Usability Expert/User Researcher in 2000 Purchase St, Purchase, NY 10577, USA is between $88,000 and $122,000. Salaries vary depending on the individual's experience and qualifications.

Additional Information
Mastercard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 17th, 2021
Apply BeforeMay 22nd, 2025
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About Mastercard

Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.

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