Specialist, Dispute Resolution Management
The core responsibility of this role is to review and rule on chargeback arbitration cases specific to cardholder disputes, fraud, point of interaction errors, authorization, and questionable merchant activity. Assist with customer inquiries, support and resolving issues related to chargeback arbitration cases. Execute policies, applications, and technical requirements of dispute management processing, chargeback rules and overall Mastercard Rules with emphasis in the SMTM vertical. Ensure initiatives align with business goals, and processes are maintained to meet service and quality standards. Interacts with multiple business units (e.g., Legal, Customer facing, account teams and others) to support broad corporate initiatives.
4+ years of related experience
Experience and ability to work independently to produce results as well as in a team setting
Knowledge and/or expertise of the payment card industry and banking operations practices preferred
Capable of performing research across multiple subject lines and attention to detail
MS Access
Transaction processing
Time Management Skills
MS Excel skills
dispute management
Driven and self-motivated
Multitasking Skills
Problem Solving Skills
Detail oriented and highly organized
Verbal and Written Communication
Flexible Approach
According to JobzMall, the average salary range for a Specialist, Dispute Resolution Management in 114 5th Ave, New York, NY 10011, USA is $65,000 to $95,000.
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Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.
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