Senior Analyst, Account Management
Join our dynamic team at Mastercard as a Senior Analyst, Account Management! As a leader in the financial technology industry, Mastercard is dedicated to connecting and empowering individuals and businesses worldwide. In this role, you will play a crucial part in developing and maintaining relationships with our key clients, ensuring their success and satisfaction with our products and services. We are looking for a highly skilled and motivated individual with a strong background in account management and a passion for delivering exceptional customer experiences. If you are a strategic thinker with excellent communication and analytical skills, we would love to have you on our team.
- Develop and maintain strong relationships with key clients to ensure their satisfaction and success with Mastercard's products and services.
- Serve as a primary point of contact for assigned accounts, addressing any questions or concerns and providing timely and effective solutions.
- Utilize strategic thinking to identify and pursue opportunities for growth and expansion within existing client accounts.
- Conduct regular analysis of client data to track performance and identify areas for improvement.
- Collaborate with cross-functional teams to develop and implement strategies to enhance client experience and drive business objectives.
- Stay up-to-date on industry trends and competitor activity to inform account management strategies and tactics.
- Communicate effectively with clients, presenting data and insights in a clear and concise manner.
- Act as a mentor and resource for junior team members, providing guidance and support in account management best practices.
- Develop and maintain a deep understanding of Mastercard's products and services to effectively communicate their value to clients.
- Represent Mastercard in a professional and positive manner at industry events and client meetings.
- Continuously evaluate and improve account management processes and procedures to drive efficiency and effectiveness.
- Collaborate with other senior analysts and executives to develop and execute overall account management strategies and goals.
- Handle any escalated client issues with urgency and professionalism, working towards a swift resolution.
- Work closely with sales teams to identify and pursue opportunities for upselling and cross-selling to existing clients.
- Maintain accurate and up-to-date records of all client interactions and account activity.
Extensive Experience In Account Management: A Qualified Senior Analyst Should Have At Least 5 Years Of Experience In Account Management, Preferably In The Financial Services Industry. This Experience Should Include Managing Large And Complex Client Accounts, Developing And Executing Account Strategies, And Achieving Revenue Targets.
Strong Analytical And Problem-Solving Skills: As A Senior Analyst, The Ability To Analyze Data, Identify Trends, And Develop Actionable Insights Is Crucial. The Candidate Should Have A Strong Understanding Of Financial Metrics, Market Dynamics, And Customer Needs To Effectively Manage Client Accounts And Drive Business Growth.
Excellent Communication And Relationship-Building Skills: To Succeed As A Senior Analyst At Mastercard, The Candidate Must Be An Effective Communicator And Relationship Builder. This Includes The Ability To Present Complex Information In A Clear And Concise Manner, Build Trust With Clients, And Collaborate With Cross-Functional Teams To Deliver Results.
Proven Track Record Of Results: Mastercard Values Results-Driven Individuals Who Can Deliver On Business Objectives. The Ideal Candidate Should Have A Proven Track Record Of Managing And Growing Client Accounts, Achieving Revenue Targets, And Driving Business Growth. This Can Be Demonstrated Through Past Performance Reviews, Accolades, Or Awards.
Knowledge Of Payment Industry And Emerging Trends: Mastercard Is A Leader In The Payment Industry, And A Qualified Senior Analyst Should Have A Solid Understanding Of The Industry Landscape And Emerging Trends. This Includes Knowledge Of Payment Technologies, Regulatory Changes, And Competitive Landscape, To Provide Strategic Insights And Recommendations To Clients.
Strategic Planning
Communication Skills
Project Management
Data Analysis
Market Research
Relationship Management
Financial forecasting
Risk assessment
Problem-Solving
Performance
Cross-Functional Collaboration
Client Servicing
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Analyst, Account Management in Buenos Aires, Argentina is between $50,000 to $60,000 USD per year. This can vary depending on the specific industry, company, and level of experience of the individual.
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Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.
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