Manager, Experience Research
Welcome to Mastercard, a world leader in global payments and technology. We are seeking a highly motivated and experienced Manager of Experience Research to join our growing team. In this role, you will have the opportunity to shape and drive our customer experience research strategy, helping us better understand and meet the needs and expectations of our diverse customer base. We are looking for a dynamic and innovative individual with a strong background in customer experience research and a passion for delivering impactful insights. If you are a driven and creative thinker, with excellent leadership and communication skills, we would love to hear from you. Join us in our mission to make the world a more connected place through seamless and secure payment solutions.
- Develop and implement a comprehensive customer experience research strategy to drive business growth and enhance customer satisfaction.
- Lead and manage a team of experience research professionals, providing guidance, mentorship, and training to ensure the team's success.
- Collaborate with cross-functional teams to identify research objectives, design studies, and execute projects that align with business goals.
- Utilize various research methodologies such as surveys, focus groups, and usability testing to gather meaningful insights and feedback from customers.
- Analyze and interpret research findings to identify trends, patterns, and opportunities for improvement in the customer experience.
- Develop actionable recommendations based on research findings, and effectively communicate them to stakeholders at all levels of the organization.
- Stay up-to-date with industry trends and best practices in customer experience research, and proactively identify new research methods and tools to enhance the team's capabilities.
- Manage research vendor relationships and negotiate contracts to ensure cost-effective and high-quality research services.
- Collaborate with product and design teams to incorporate customer insights into the development and enhancement of new and existing products and services.
- Represent the company as a thought leader in customer experience research through participation in industry conferences, events, and publications.
Strong Research Background: A Manager, Experience Research At Mastercard Should Have Extensive Experience In Conducting User Research And Analyzing Data. They Should Be Well-Versed In Various Research Methodologies And Have A Track Record Of Delivering Actionable Insights.
Leadership Skills: As A Manager, This Role Requires The Ability To Lead And Motivate A Team Of Experience Researchers. The Ideal Candidate Should Have Excellent Communication And Interpersonal Skills, And Possess The Ability To Effectively Manage And Delegate Tasks.
Understanding Of User Experience Design: A Strong Understanding Of User Experience Design Principles Is Crucial For This Role. The Candidate Should Be Able To Collaborate With Designers And Product Teams To Translate Research Findings Into User-Centric Design Solutions.
Industry Knowledge: Mastercard Operates In A Highly Competitive And Dynamic Industry. The Ideal Candidate Should Have A Deep Understanding Of The Financial Services Industry, Including Current Trends, Customer Needs, And Technological Advancements.
Analytical And Strategic Thinking: A Manager, Experience Research Should Have A Strong Analytical Mindset And The Ability To Think Strategically. They Should Be Able To Identify Patterns And Trends In Data, And Use These Insights To Inform Business Decisions And Drive Innovation.
Qualitative Research
Quantitative Research
Project Management
Data Analysis
Market Research
User Experience
Consumer behavior
Competitive analysis
consumer insights
User testing
Customer Experience
Communication
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Experience Research in O'Fallon, MO, USA is between $70,000-$110,000 per year. However, this can vary depending on the specific industry, company, and individual's experience and qualifications. It is recommended to research the specific job and company you are interested in to get a more accurate salary range.
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Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.
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