Mastercard

Manager, Business Process Improvement

Mastercard

North York, ON M2N 6N5, Canada
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Mastercard, a global technology company in the payments industry. We are looking for a highly motivated and experienced individual to join our team as the Manager of Business Process Improvement. As the leader of this critical function, you will have the opportunity to drive change and innovation across our organization. We are seeking a candidate with a strong background in process improvement, project management, and strategic thinking to help us optimize our business processes and drive efficiency. If you are passionate about driving impactful change and have a proven track record of success, we want to hear from you.

  1. Develop and implement a comprehensive business process improvement strategy for the organization.
  2. Identify and prioritize areas for process improvement based on business needs and objectives.
  3. Lead cross-functional teams to drive process improvement initiatives and ensure timely completion of projects.
  4. Conduct process mapping and analysis to identify inefficiencies and areas for improvement.
  5. Collaborate with key stakeholders to identify process improvement opportunities and gather requirements for new processes.
  6. Develop and maintain process documentation, including standard operating procedures and process maps.
  7. Monitor and track the progress and effectiveness of process improvement initiatives.
  8. Identify and address potential risks and roadblocks to process improvement initiatives.
  9. Communicate progress and results of process improvement initiatives to senior management.
  10. Train and mentor team members on process improvement methodologies and tools.
  11. Stay up-to-date on industry best practices and innovations in process improvement to continuously improve organizational processes.
  12. Foster a culture of continuous improvement by promoting the benefits of process improvement and encouraging employee participation.
  13. Collaborate with other departments to ensure alignment and consistency in processes across the organization.
  14. Manage budget and resources for process improvement projects.
  15. Evaluate the impact of process improvements on key performance indicators and provide recommendations for further enhancements.
Where is this job?
This job is located at North York, ON M2N 6N5, Canada
Job Qualifications
  • Strong Analytical Skills: A Manager, Business Process Improvement At Mastercard Must Possess Strong Analytical Skills To Identify Areas For Improvement And Develop Effective Strategies To Optimize Business Processes.

  • Project Management Experience: The Ideal Candidate Should Have Previous Experience In Managing Complex Projects And Leading Cross-Functional Teams To Implement Process Improvement Initiatives Successfully.

  • Data-Driven Decision Making: Proficiency In Data Analysis And The Ability To Utilize Data To Make Informed Decisions Is Crucial For This Role. This Includes The Ability To Gather, Interpret, And Present Data Effectively.

  • Knowledge Of Lean Six Sigma Methodologies: Mastercard Values Individuals With Knowledge And Experience In Lean Six Sigma Methodologies, As They Are Widely Used In Process Improvement Projects Within The Organization.

  • Excellent Communication Skills: As A Manager, Business Process Improvement, Effective Communication Skills Are Essential To Collaborate With Various Stakeholders, Present Findings And Recommendations, And Drive Change Within The Organization.

Required Skills
  • Change Management

  • Strategic Planning

  • Project Management

  • Data Analysis

  • Continuous Improvement

  • Team Leadership

  • Business acumen

  • Process optimization

  • Lean Six Sigma

  • Stakeholder management

  • performance tracking

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Manager, Business Process Improvement in North York, ON M2N 6N5, Canada is between $80,000 and $120,000 per year. This range can vary depending on the specific company, industry, and level of experience of the individual.

Additional Information
Mastercard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 6th, 2025
Apply BeforeApril 11th, 2026
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About Mastercard

Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.

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